You guys rock? I can't even pay my bill! NO RESPONSE!!

wmgilligan · Post by **wmgilligan** » Mon Apr 19, 2010 3:47 pm

Ok - so - I get an email saying my card is declined (monthly magicspam -which is by the way A GREAT PRODUCT) and that I need to update it. Ok - so how do I do that?

Search the site(s) - nothing.
Email a reply - NO RESPONSE
Email support - NO RESPONSE
EMAIL 2 MORE TIMES - NO RESPONSE...
But I still get the freaking emails!!!

So - I WANT TO UPDATE MY CARD AND PAY MY BILL - but do you guys really even exist? Is it just some vapor ware that does work - but no one supports? Did Plesk overtake you?

Please tell me how to update my card - and I'll be glad to do so... and in the future - add that small bit of info to your emails.
Bill

magicspam · Post by **magicspam** » Mon Apr 19, 2010 5:11 pm

We are sorry that you did not receive a response. Could you please confirm the email addresses you were sending to? We do not have a record of receiving any emails within the last month.

wmgilligan · Post by **wmgilligan** » Tue Apr 20, 2010 5:16 pm

billing [at] wizard [dot] ca

magicspam · Post by **magicspam** » Wed Apr 21, 2010 9:00 am

Please contact sales [at] magicspam [dot] com for any billing issues.

We apologise for any confusion there may have been. So we can help prevent a similar occurrence in the future, where did you get the address you were sending to?

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