Domain specific Settings not working: "Cannot find the MagicSpam user home directory"

[flexor]

Hey guys,
I've got about 300 domains (incl. subdomains) in my plesk panel and it seems that most of them have lost the ability to set specific settings for their own in their magic spam panel. If I randomly choose a domain in plesk and click on the Magic Spam button, I've got the error

Code: Select all

Cannot find the MagicSpam user home directory

on a white page without Plesk GUI around it. Any advices on this?
It seems that not all domains have that error.. a few of them are working but I cannot make a system of it out...

Thanks for your support!
(The error is present since many months..)


Plesk Version: Plesk Onyx – Version 17.8.11 Update #22
Magic Spam: MagicSpam Pro – 2.1-9.4


Best regards
Flex

[magicspam]

Hello flexor,

Thank you for your post.

We are sorry to hear you ran into an issue with MagicSpam and we will
work with you to have this resolved.

To start the troubleshooting process, could you please let us know if
there was any recent changes in your server?

Could you please try resyncing packages from the "Packages" tab in your
MagicSpam admin interface panel or alternatively, try reinstalling
MagicSpam and let us know if that resolve the issue?

Please note that all your MagicSpam settings will be preserved during
the reinstall.

Please let us know if you have any questions in the meantime.

[h4ck3r]

I have the same issue on to many domains from my panel

"Cannot find the MagicSpam user home directory"

OS
Debian 11.9

Plesk Obsidian
Versión 18.0.61 Actualización 4

MagicSpam
Versión:2.2.1-3

I already try uninstall and install plesk extension, and resyncing packages

how can I fix it ?

Thank you

[h4ck3r]

After requesting support from magicspam, we found the error, apparently it was a Plesk XML API error, it was fixed on version 2.2.1-4.1.

However, we noticed that it is linked to subscriptions plans. You need to assign an Established Plan, give magicspam permissions to that plan and once this is done, update and synchronize the plan.

Go to suscriptions, your domain suscription, change plan/addons, and select a active plan like Unlimited and OK or Apply



after that go to the Services Plan button, click to edit Unlimited, go to Additional Services, Other Services, and select magicspam and click on Update & Sync button



You need to Update & Sync your Plan every time that you assign a new subscription



This fixes the problem xD



Special thanks to the magicspam support team, especially Shaun who was very kind in investigating and solving the problem.

I hope it serves you, greetings

[magicspam]

Hello h4ck3r,

Thank you for reaching out to our Support Team and for posting the resolution in the forum.

Please let us know if you have any questions and have a great day,