Please help.

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Moderators: wizard, magicspam

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Nicki Keyter
Posts: 1
Joined: Tue Jan 24, 2012 5:33 am

Please help.

Post by Nicki Keyter » Tue Jan 24, 2012 5:48 am

I'm trying to get any contact info for Magic spam in South Africa. As i have been black listed by Magic Spam and am struggling to contact clients. Reply' include this message from clients.

"vm01-itchy.webonline.biz gave this error:
Your message was rejected by this system and was not delivered. Reason: This system will not accept messages from servers/devices with no reverse DNS. IP=[196.214.38.124] Protection provided by: MagicSpam 1.0.5-3 (http://www.magicspam.com/) For more information, please visit the URL: http://www.linuxmagic.com/best_practice ... e_dns.html or contact your ISP or mail server operator. "

Can anyone Help me please...
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wizard
Posts: 48
Joined: Tue Sep 02, 2008 1:04 pm

Re: Please help.

Post by wizard » Tue Jan 24, 2012 10:23 am

Hello Nicki,

Have you had a chance to review the information in the URL listed in the rejection notice?

If you are running a mail server on the IP 196.214.38.124, it must have a valid and well formed PTR record. Currently, your IP address does not have a PTR record. If you want to fix this, you will need to contact your service provider to have a proper PTR record added.

If you are not running a mail server, please contact your service provider for the correct email configuration settings for your email client.
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