OK, I had a user trigger the outgoing email limiter with a bunch of email to employees.
I went in and deleted the block on the sender's IP address on the Rate Limiter, and then exempted their IP in settings - rate limiter whitelist.
They can send email again.
However, I keep getting texts and emails every 5 minutes, giving the log of the rate limiter, from (now) more than one hour ago since I exempted them.
The same log, over and over, of the problem before I fixed it.
How do I stop these texts and emails?
It looks like it will just continue sending them forever
Outgoing Mail Limiter Triggered on {server host name}
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- Posts: 2
- Joined: Fri Jan 04, 2019 8:47 am
Re: Outgoing Mail Limiter Triggered on {server host name}
Hello fredonline,
Thank you for your post.
If the user has triggered the Outbound Rate Limiter, in order to whitelist them, please add their email address in the:
Settings / Exemptions / Per-User Rate Limiter Whitelist
section in MagicSpam admin-interface panel.
"Per-IP Rate Limiter Whitelist" is only used for the Inbound Rate Limiter and your customer may still be triggering the Rate Limiter.
Once you have added customer to the "Settings / Exemptions / Per-User Rate Limiter Whitelist" please let us know if the issue is resolved or if you need any further assistance.
Thank you fredonline!
Thank you for your post.
If the user has triggered the Outbound Rate Limiter, in order to whitelist them, please add their email address in the:
Settings / Exemptions / Per-User Rate Limiter Whitelist
section in MagicSpam admin-interface panel.
"Per-IP Rate Limiter Whitelist" is only used for the Inbound Rate Limiter and your customer may still be triggering the Rate Limiter.
Once you have added customer to the "Settings / Exemptions / Per-User Rate Limiter Whitelist" please let us know if the issue is resolved or if you need any further assistance.
Thank you fredonline!
-- MagicSpam Support Team --
-
- Posts: 2
- Joined: Fri Jan 04, 2019 8:47 am
Re: Outgoing Mail Limiter Triggered on {server host name}
No, I did that to exempt them. But the log kept being text and emailed to me every 5 minutes.
Only setting "Outbound Message Limit" to 0 (unlimited) stopped the constant texts and emails.
Then I reset it to what I had before. No more texts/emails.
So that would be a bug
Thanks!
Fred
Only setting "Outbound Message Limit" to 0 (unlimited) stopped the constant texts and emails.
Then I reset it to what I had before. No more texts/emails.
So that would be a bug
Thanks!
Fred
Re: Outgoing Mail Limiter Triggered on {server host name}
Hello fredonline,
Thank you for letting us know.
In order to further investigate this bug, could you please let us know the following information about you platform:
- MagicSpam Version
- Operating System and Version
- Operating System Architecture (32 bit or 64 bit)
- Plesk Version
Thank you.
Thank you for letting us know.
In order to further investigate this bug, could you please let us know the following information about you platform:
- MagicSpam Version
- Operating System and Version
- Operating System Architecture (32 bit or 64 bit)
- Plesk Version
Thank you.
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