Upgrade failure

[erik_1099]

Hi, I recently attempted to run the upgrade and it has messed up the Extensions section of my Plesk installation.

I'm running Plesk 12.0.18 and as per the instructions tried to run the upgrade from within plesk. What happened is a new screen came up in the extensions section that says the following:

Internal error: command /usr/local/psa/admin/sbin/modules/magicspam/license_manager is not executable

Message command /usr/local/psa/admin/sbin/modules/magicspam/license_manager is not executable
File lib.cmdwrapper.php
Line 65
Type Exception

[magicspam]

Hello Erik,

We are sorry you ran into this issue during your MagicSpam upgrade.

Could you please run the following command to uninstall the MagicSpam extension:

Code: Select all

/usr/local/psa/bin/extension -u magicspam

Then install the MagicSpam extension again from the extensions catalog.

Please let us know if that resolves your issue or if you have any further questions.

-- MagicSpam Support Team --

[donniedoezoe]

I'm getting a similar error after a plesk/odin update to 12.5:

command /usr/local/psa/admin/sbin/modules/magicspam/license_manager is not executable


Tried removing magicspam from command line as well from the catalog and reinstall version 2.0.1

but error remains..please help

[magicspam]

Hello donniedoezoe and Erik,

To help us diagnose your issue, could you please tell us which operating system your Plesk installation is running on?

We'd also like to know which version of MagicSpam you tried to upgrade from and whether you installed via the extensions catalog or manually with a package upload or command line installation.

-- MagicSpam Support Team --

[donniedoezoe]

Hi @magicspam

I got this error after the update of plesk to 12.5

Distributor ID: Ubuntu
Description: Ubuntu 14.04.3 LTS
Release: 14.04
Codename: trusty

Also I think I should have an init magicspam-daemon, which I don't have (anymore):

root@v02:/usr/local/psa/admin/sbin/modules/magicspam# ./check-service.sh
Missing init script: is MagicSpam installed?

[magicspam]

Hello donniedoezoe,

Thank you for the information.

Could you please run the following command

Code: Select all

dpkg -l | grep magicspam

and send an email with the output to support@magicspam.com

We'd like to take a closer look at your issue and help you resolve it swiftly.

-- MagicSpam Support Team --

[magicspam]

Hello donniedoezoe and Erik,

Are you still experiencing the same issue?

Please let us know if you have questions about running the commands we
suggested in our previous email or let us know if you managed to resolve the issue.

-- MagicSpam Support Team --

[magicspam]

Hello all,

We'd like to ask anyone encountering this issue to try the following workaround.

Enter the directory where platform specific packages are kept:

Code: Select all

cd /usr/local/psa/admin/sbin/modules/magicspam

List the available packages:

Code: Select all

ls magicspam-plesk-embedded*

Find the right package for your platform and install it manually.

For RPM packages:

Code: Select all

rpm -i ./magicspam-plesk-embedded-PLATFORM.rpm

For deb packages:

Code: Select all

dpkg -i ./magicspam-plesk-embedded-PLATFORM.deb

If this solves your issue, please leave a comment below.

-- MagicSpam Support Team --

[Reddy]

Works great here. Plesk 12.5 on Ubuntu 12.04

[magicspam]

Thanks Reddy!

We appreciate your feedback.