Magiscapm Event Error

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drakuel
Posts: 2
Joined: Tue Mar 08, 2022 11:24 pm

Magiscapm Event Error

Post by drakuel » Thu Aug 04, 2022 5:47 am

Good day,
Has anyone seen this error before, I pick it up in our event viewer:

magicspam-service: magicspam-storage.c:276 ERROR spool_to_live(): Failed to backup production file c:/magicspam/db/rl.unqdb: Permission denied

written every few seconds, not sure what to do or how to stop the issue.

Please help?

magicspam
Posts: 1470
Joined: Tue Oct 28, 2008 2:27 pm

Re: Magiscapm Event Error

Post by magicspam » Fri Aug 05, 2022 3:43 pm

Hello drakuel,

The most likely reason for the issue would be that the file permission on the following directory or file are incorrect.

Code: Select all

c:\magicspam\db
c:\magicspam\db\rl.unqdb.bak
The simplest way to resolve the issue would be to:
  1. stop the magicspam service daemon from the 'services' applet (services.msc)
  2. remove all files from c:\magicspam\db (except GeoLite2-Country.mmdb) and c:\magicspam\db\queue
  3. start the magicspam service daemon
If that fails to resolve the issue, a reinstall of the MagicSpam package should perform a full reset of the directory permissions. To do so, please reinstall MagicSpam using the latest installation package from our download page:

https://www.magicspam.com/download/

After the uninstallation but before the installation of MagicSpam, please remove the following directory from your system:

Code: Select all

c:/magicspam/db
Note that all your MagicSpam setting will be preserved after the reinstallation.
-- MagicSpam Support Team --

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