How to test than MagicSpam it´s working correctly

Caos · Post by **Caos** » Mon Dec 28, 2009 8:19 am

Hi,

I have buy the license for MagicSpam for Plesk 100 domains.

I have installed MagicSpam for Plesk v1.0.4-4.2 in my Plesk v9.2.3 CentOS 5 Qmail.

Stadistics:
Total number of RCPT's received 0
Number of RCPT's rejected as spam 0
Number of RCPT's exempt from spam checks 0

Logs entries:
No entries found

But I´m receiving spam, more than 25 spam messages received and not detected?

Regards

magicspam · Post by **magicspam** » Mon Dec 28, 2009 10:30 am

Hello Caos,

Thanks for contacting us! Could you please confirm that your MagicSpam installation is currently enabled? You should be able to see whether the system is enabled or not by looking at the MagicSpam 'dashboard' page.

Caos · Post by **Caos** » Mon Dec 28, 2009 10:33 am

Yes, it´s enable.

Caos · Post by **Caos** » Tue Dec 29, 2009 7:55 am

Still waiting for help.

More than 100 spam messages received and not detected?

MagicSpam installation is enabled. Default Configuration (installation).

Regards

magicspam · Post by **magicspam** » Tue Dec 29, 2009 10:33 am

Could you please confirm whether you are using a 64 or 32 bit system?

Caos · Post by **Caos** » Tue Dec 29, 2009 10:39 am

32 bit system
Kernel : 2.6.31.5-std (OVH)

Caos · Post by **Caos** » Wed Dec 30, 2009 3:27 am

After three days, not solution?

I want license extension for the days that I can´t use the software or get my money back

magicspam · Post by **magicspam** » Wed Dec 30, 2009 10:45 am

Sorry for the delays - our offices are currently closed for the holidays. You will have to email our sales team about an extension on your license (sales@linuxmagic.com).

If the statistics are not showing any RCPT's coming in, then something was incorrectly initialized somewhere in the installation process.

Which package did you download from our download site?
How was this package installed? Through the interface?
Have you tried disabling, then re-enabling the software?
If you run a telnet session to port 25 on your server, do you see a MagicSpam banner?
Have you tried uninstalling and reinstalling the software?
What does the following command output when run in the console:

/usr/share/magicspam/bin/license_manager state ; echo $?

Thanks

Caos · Post by **Caos** » Thu Dec 31, 2009 2:14 am

Working.

Total number of RCPT's received 113
Number of RCPT's rejected as spam 110
Number of RCPT's exempt from spam checks 0

Regards, and happy new year.

Wizard IT Products
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How to test than MagicSpam it´s working correctly

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