Update server is temporarily out of service. Please try again later.

[cristtiah]

Hi I am unable to update from Plesk Magic Spam Dashboard. Error is

Update server is temporarily out of service. Please try again later.

What do I need to do? Thanks

[cristtiah]

hi does anyone know how to fix this? thanks

[magicspam]

Hi Cristtiah,

Thank you for your post.

We released announcements about this a while back regarding compatibility with the latest Plesk updates. In order to solve this, you will need to upgrade MagicSpam to the latest version.

Could you please try running:

/opt/psa/admin/sbin/modules/magicspampro/package-updater \ -o -a -m

this should attempt an upgrade from our site.

If this does not work, you will need to manually download the update package from our site:

https://magicspam.com/download

You will need your license key to download - if you don't have that readily available, this can be found using the command:

/opt/psa/admin/sbin/modules/magicspampro/license_manager data

Once downloaded, upload to your plesk server (scp, ftp, whatever mechanisms you have set up for file transfer) and install the update using command:

plesk bin extension --upgrade /path/to/transferred/package/file

We hope these instructions help get you back and running - and thank you for your loyalty!

-- MagicSpam Support Team --

PS, your error 'might' be a different reason.. Eg, DNS, or firewall issues. First try to update to our latest versions, and then let us know if all is well.

[Mu2228]

Several times on different days and times, I have tried to update to the latest version but I am getting the same message "Update server is temporarily out of service. Please try again later.". My OS is AlmaLinux v8.10.0 STANDARD kvm and cPanel Version is 120.0.11
I have download the program to reinstall but it says program already installed.
Please let me know how to update this program.

My current version is 2.1-19.6
The one I want to update to is Patch Release 2.2.1-3
Best Regards

[magicspam]

Hello Mu2228,

Thank you for your post.

Based on the following information from your post:

"My OS is AlmaLinux v8.10.0 STANDARD kvm and cPanel Version is 120.0.11"

We believe you are trying to upgrade your MagicSpam PRO for WHM/cPanel version (the instructions in this thread are related to MagicSpam PRO for Plesk).

For MagicSpam PRO for WHM/cPanel updates / installation, please refer to the installation guide on our MagicSpam download page:

https://www.magicspam.com/download

(please use your MagicSpam license to access the installation guide specific to your MagicSpam version)

Thank you,