QUARANTINE[check_reverse_dns_list]

[BBS]

Hi,

if i look into the logs, i see this error : QUARANTINE[check_reverse_dns_list]
but where can i find the mail ?

[magicspam]

Hello BBS,

Thank you for your post.

If the log for the message shows "QUARANTINE[policy_name]" it means that the message has triggered the given policy in "FLAG" mode and it was flagged as spam. As such it would be delivered to the customer's (recipient's) Inbox or Spam/Junk folder, depending on the settings configured under:

Anti-Spam / Options / Advanced Options

We hope this information helps.

Please let us know if you have any further questions.

[BBS]

My Customer use POP3,
how can he get that mails ?
if he logged in via webmail (imap) he see the spam folder. but he use outlook in pop3-mode.
is there a way that these mails can delivered to his inbox an marked as "spam" ?

[magicspam]

Hello BBS,

Thank you for clarifying your issue for us.

In order for your customers to retrieve messages that was marked for quarantine, they will need to use IMAP account to access SPAM/JUNK folder.

In order to make sure that such emails are delivered to the customer's Inbox instead of SPAM/JUNK folder in the future, please disable the following option:

Deliver to Spam folder:

from Anti-Spam / System / Options / Advanced Options. You can configure any prefix to such emails by setting the "Rewrite Subject Text:" in the same section.

We hope this information helps.

[deltecent]

I am having a similar issue. Some messages marked "QUARANTINE" do not end up in the spam folder or anywhere else. If I turn off the spam folder check box, some message still go in spam folders and some go in the inbox.

[magicspam]

One thing to keep in mind is that delivery to a Spam folder is not solely the responsibility of MagicSpam. Where possible, MagicSpam PRO will make use of the platform's (eg: cPanel->exim, Plesk->Postfix) native quarantine mechanisms to deliver to quarantine if the setting is enabled for MagicSpam.

However, the platform itself may also have its own rules for delivering to quarantine:

* possibly its own RBLs
* spamassassin score threshold
* even individual user delivery filters based on user set rules

It is possible that a platform specific rule is delivering messages to quarantine when you don't expect it to, or simply discarding a message that MagicSpam had flagged for quarantine in some cases (spamassassin score thresholds is the more common cause of this type of behavior).

[magicspam]

Hello deltecent,

Thank you for your post.

Based on the information in your post, we suspect that the customer is using POP3 to connect, meaning that messages would be popped from the server. Furthermore, Spam folder is only available for customers connecting via IMAP, in other words, customers using POP3 do not have access to Spam folder.

If you do have customers that use POP3, we wold not recommend using the option to deliver messages to the Spam folder. Instead, simply have them marked as *****SPAM***** and deliver them to the Inbox, after which those messages will be downloaded to the customer's device.

Lastly, for instances where messages are still going to the SPAM/JUNK folder after disabling the "Deliver to Spam folder:" option, we would suggest checking for more information in Plesk (for example SpamAssassin options) to make sure that it is not Plesk that is filtering those message to Spam/Junk folder.

We hope this information helps.