I would post a support ticket, but I can't get to my license #. When I click MagicSpam to get to the console, I get the error below.
My system is
Ubuntu 20.04.6 LTS
Plesk Obsidian
Version 18.0.58 Update #2, last updated on Jan 25, 2024 09:19 AM
Error below:
--------------------------
Server Error
500 Error
Failed opening required '/opt/psa/admin/plib/modules/pm.php' (include_path='/opt/psa/admin/plib/vendor/plesk/zf1/library:/opt/psa/admin/plib')
Type Error
Message Failed opening required '/opt/psa/admin/plib/modules/pm.php' (include_path='/opt/psa/admin/plib/vendor/plesk/zf1/library:/opt/psa/admin/plib')
File index.php
Line 31
--------------------------
Any help?
Error on Ubuntu
Re: Error on Ubuntu
Hello Bizmarquee,
Sorry for the delay on seeing your post.
To work around this issue, you can try using the following command:
This should attempt to upgrade your MagicSpam version to the latest stable - which also includes a patch to work around a compatibility issue with more recent versions of Plesk 18.0.57 and newer - which is what your reported issue sounds to be.
If this does not work, you will need to manually download the update
package from our site:
https://magicspam.com/download
You will need your license key to download - which can be found using the command:
Once downloaded, upload to your plesk server (scp, ftp, whatever
mechanisms you have set up for file transfer) and install the update
using command:
We hope these instructions help get you back and running!
Sorry for the delay on seeing your post.
To work around this issue, you can try using the following command:
Code: Select all
/usr/local/psa/admin/sbin/modules/magicspampro/package-updater -o -a -m
If this does not work, you will need to manually download the update
package from our site:
https://magicspam.com/download
You will need your license key to download - which can be found using the command:
Code: Select all
/usr/local/psa/admin/sbin/modules/magicspampro/license_manager data
mechanisms you have set up for file transfer) and install the update
using command:
Code: Select all
plesk bin extension --upgrade /path/to/transferred/package/file
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