spamcop.net blocking even it is disabled

antony-bocholt · Post by **antony-bocholt** » Fri May 17, 2019 8:13 am

Hello,
I have a strange problem with Magic Spam on PLesk 17.8.11
The module Spamcop.net is deactivated. Anyway, emails are blocked.

Any Ideas for to resolv th issue.

Where i have too loock for log files?

Here are two Pictures where you can see the error and our settings.
https://drive.google.com/file/d/1bgw9tQ ... sp=sharing
https://drive.google.com/file/d/1BMmAK5 ... sp=sharing

With Best regards
antony

magicspam · Post by **magicspam** » Tue May 21, 2019 11:22 am

Hello Antony,

Thank you for your post.

Based on the provided information, the email in questions does not appear to be blocked by MagicSpam - to confirm this, please check MagicSpam logs for the sending IP address: 194.25.134.22.

In addition, we would check further to make sure that no RBL lists are enabled in the Plesk mail settings section.

We hope this information helps.

Please let us know if you have any further questions.

antony-bocholt · Post by **antony-bocholt** » Mon May 27, 2019 3:30 am

Hello,
Thank you for your adivise. The RBL list in Plesk was enabled with the entry bl.spamcop.net.

magicspam · Post by **magicspam** » Wed May 29, 2019 4:33 pm

Hello Antony,

You are very welcome!

Please let us know if you have any further questions.

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