Search found 1358 matches

by magicspam
Fri Feb 26, 2021 10:15 am
Forum: Discussions on Spam Protection Policies and Default Rules
Topic: blocked e-mails
Replies: 1
Views: 14

Re: blocked e-mails

Hello Southfields43, Thank you for your post. From our understanding, your hosting providing is running our software on their email server. You may contact your email server operator, report this issue them and explain that the email comes from a trusted source. So they can better assist you. We hop...
by magicspam
Tue Feb 16, 2021 1:07 pm
Forum: General Discussions and Support Questions
Topic: Need a phone call regarding problems with MS license key
Replies: 1
Views: 95

Re: Need a phone call regarding problems with MS license key

Hello mseric, Thank you for your post. To better assist you with this issue, could you please send us a few more details to our support team at support@magicspam.com: 1. What is the version of Plesk you are using? 2. What is the version of MagicSpam that you are using? 3. Your license key 4. Error m...
by magicspam
Wed Feb 10, 2021 12:16 pm
Forum: Discussions on Spam Protection Policies and Default Rules
Topic: How to remove our ip 51.83.2.14 from your blacklist
Replies: 2
Views: 116

Re: How to remove our ip 51.83.2.14 from your blacklist

Hello JoseSipe, After further review, we noticed that it is most likely the case where your IP was blacklisted in one the lists (spamrats, mipspace, sorbs...) when you first sent the email, and it got delisted shortly after that so your IP didn't appear as listed when you searched on mxtoolbox.com. ...
by magicspam
Tue Feb 09, 2021 3:25 pm
Forum: Discussions on Spam Protection Policies and Default Rules
Topic: blocked IP... no issues
Replies: 1
Views: 75

Re: blocked IP... no issues

Hello rossh, Thank you for your post. If you follow the URL in the rejection notice, you should find detailed information as to why your message was blocked. It appears that the IP address (104.129.3.122) is listed on the MIPSPACE reputation lists and UCEPROTECT lists. Please contact mipspace.com an...
by magicspam
Tue Feb 09, 2021 3:22 pm
Forum: Discussions on Spam Protection Policies and Default Rules
Topic: How to remove our ip 51.83.2.14 from your blacklist
Replies: 2
Views: 116

Re: How to remove our ip 51.83.2.14 from your blacklist

Hello JoseSipe,

Thank you for your post.

In this case your sending email address, IP or your domain have been blacklisted by the recipient or administrator of the remote servers.

Please contact the recipient via alternative means and ask them to 'whitelist' you.

We hope this information helps.
by magicspam
Mon Feb 01, 2021 6:02 pm
Forum: General Discussions and Support Questions
Topic: Spamcop rejecting most mail
Replies: 1
Views: 220

Re: Spamcop rejecting most mail

Hello Pagemakers, Thank you for your inquiry. Third-part list can negatively affect email delivery services and we suggest using only reputation list in MagicSpam (BMS lists). We are not aware of any updates or other details related to this list. In this case we recomend you to contact Spamcop direc...
by magicspam
Mon Feb 01, 2021 5:19 pm
Forum: Discussions on Spam Protection Policies and Default Rules
Topic: How to remove our IP 145.239.35.59 from your blacklist
Replies: 1
Views: 106

Re: How to remove our IP 145.239.35.59 from your blacklist

Hello ma69560-ovh, If you follow the URL in the rejection notice (http://spamauditor.org/best-practices/empowering-your-users/), you should find detailed information as to why such reported message were blocked by your MagicSpam. Based on the rejection message excerpt: "550 5.7.0 You have been black...
by magicspam
Thu Jan 21, 2021 11:44 am
Forum: Discussions on Spam Protection Policies and Default Rules
Topic: blacklisted - but we are not on any list
Replies: 1
Views: 126

Re: blacklisted - but we are not on any list

Hello greg33, Thank you for your post. If you follow the URL in the rejection notice, you should find detailed information as to why your message was blocked. Based on the rejection message excerpt: "You have been blacklisted." means that the recipient has blacklisted your email address or a domain....
by magicspam
Thu Jan 14, 2021 10:42 am
Forum: General Discussions and Support Questions
Topic: Reducing backscatter?
Replies: 1
Views: 345

Re: Reducing backscatter?

Hello iantresman, Thank you for your post. Please note that backscatter would not be a reason for your IP getting listed on any reputation list. That said, you should be able to recognize backscattered emails as NDR (Non Delivery Report) messages in the logs, for messages that are being sent back to...
by magicspam
Thu Nov 19, 2020 12:11 pm
Forum: Discussions on Spam Protection Policies and Default Rules
Topic: What's wrong?
Replies: 1
Views: 2143

Re: What's wrong?

Hello tinkho27, Thank you for your post. If you follow the URL in the rejection notice, you should find detailed information as to why your message was blocked. It appears that your IP address (188.225.85.36 ) is listed on the MIPSPACE, UCEPROTECT and number of other reputation lists. Please contact...

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