Search found 1245 matches

by magicspam
Thu Nov 14, 2019 11:30 am
Forum: General Discussions and Support Questions
Topic: MagicSpam compatible with Plesk Obsidian?
Replies: 3
Views: 118

Re: MagicSpam compatible with Plesk Obsidian?

Hello Knarf,

You are welcome!

Please let us know if you have any other questions.
by magicspam
Thu Nov 14, 2019 11:28 am
Forum: MagicSpam Pro for WHM/cPanel
Topic: cPanel - MagicSpam Protection (White Page)
Replies: 1
Views: 26

Re: cPanel - MagicSpam Protection (White Page)

Hello fulltech, This issue is related a known bug where the User Interface does not load when the MagicSpam Locale is set to Spanish. Could you please check what language is set under the " MagicSpam Locale: " in the following tab in your admin-interface: Anti-Spam / System / 'Options' / "Advanced O...
by magicspam
Wed Nov 13, 2019 6:02 pm
Forum: MagicSpam Pro for WHM/cPanel
Topic: Menubar MagicSpam
Replies: 1
Views: 19

Re: Menubar MagicSpam

Hello pcready.cl,

Thank you for your post.

We have now passed your feedback to our development team for further consideration.

Thank you for your support.
by magicspam
Fri Nov 08, 2019 4:38 pm
Forum: General Discussions and Support Questions
Topic: MagicSpam compatible with Plesk Obsidian?
Replies: 3
Views: 118

Re: MagicSpam compatible with Plesk Obsidian?

Hello Knarf,

MagicSpam is supported in Plesk from 12.x.x to 17.x.x, since 18.0.20 is a preview build we can not guarantee that MagicSpam will work in it.

It will probably still work but currently we can not guarantee that until it is a stable build.

We hope this information helps.
by magicspam
Fri Nov 08, 2019 4:32 pm
Forum: MagicSpam Pro for WHM/cPanel
Topic: MagicSpam error logs
Replies: 5
Views: 196

Re: MagicSpam error logs

Hello alena-energy, We have looked into this issue and determined this is not an issue with MagicSpam but an issue with the DNS lookup. We advise that you set up a monitoring system to perform PTR lookups on the IP addresses that are returning hostname null in the MagicSpam logs, (recording the time...
by magicspam
Mon Nov 04, 2019 1:23 pm
Forum: Frequently Asked Questions (FAQ)
Topic: How do I change my credit card billing information?
Replies: 0
Views: 43

How do I change my credit card billing information?

As you already know, MagicSpam is service based software that automates license renewal on a monthly period. In the event that you wish to change the credit card billing information for the recurring charges, this can be accomplished by contacting billing@wizard.ca provided that the contact is made ...
by magicspam
Thu Oct 31, 2019 4:24 pm
Forum: MagicSpam Pro for WHM/cPanel
Topic: MagicSpam error logs
Replies: 5
Views: 196

Re: MagicSpam error logs

Hello lifaann, This seems to be a problem on high volume servers where on some SMTP connections the DNS lookup process takes too long and the connection times out which is why you are seeing that error. If you go to your "/etc/resolv.conf" you will find a list of your name servers IP addresses. We r...
by magicspam
Wed Oct 30, 2019 2:34 pm
Forum: Frequently Asked Questions (FAQ)
Topic: Which Plesk versions are supported by MagicSpam Pro?
Replies: 0
Views: 52

Which Plesk versions are supported by MagicSpam Pro?

MagicSpam Pro supports the following Plesk releases:

Plesk versions 12 and up, including Onyx 17.x.
by magicspam
Wed Oct 30, 2019 2:34 pm
Forum: Frequently Asked Questions (FAQ)
Topic: Which Plesk versions are supported by MagicSpam?
Replies: 0
Views: 78

Which Plesk versions are supported by MagicSpam?

MagicSpam supports the following Plesk releases:

Plesk versions 12 and up, including Onyx 17.x.
by magicspam
Tue Oct 22, 2019 4:26 pm
Forum: MagicSpam Pro for WHM/cPanel
Topic: MagicSpam error logs
Replies: 5
Views: 196

Re: MagicSpam error logs

Hello lifaann, Thank you for your post. To better assist you with this issue, could you please let us know what RBL list do you have enabled under: Anti-Spam / IP Reputation / 'RBL (Realtime Blackhole Lists)' section in MagicSpam admin-interface panel. Also, could you please let us know how much ema...

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