Search found 1272 matches

by magicspam
Fri Jan 24, 2020 1:39 pm
Forum: General Discussions and Support Questions
Topic: Spam passing, again ...
Replies: 1
Views: 11

Re: Spam passing, again ...

Hello JasonS, Thank you for your post. You can check if your BMS lists are being updated by checking the timestamp of the files in: C:\magicspam\bms\ folder. It could be possible that, at the time messages were received, sending IP addresses were not yet listed on any of the BMS lists enabled in you...
by magicspam
Tue Jan 21, 2020 3:12 pm
Forum: General Discussions and Support Questions
Topic: Not outbound stats/log
Replies: 1
Views: 26

Re: Not outbound stats/log

Hello capvar, Thank you for your post. To better assist you with this issue, further investigation is required - could you please send us an email directly at our support team email address: support@magicspam.com and provide us following information: - MagicSpam License - MagicSpam Package used for ...
by magicspam
Mon Jan 20, 2020 1:05 pm
Forum: Frequently Asked Questions (FAQ)
Topic: How to change my monthly license to a yearly subscription?
Replies: 0
Views: 35

How to change my monthly license to a yearly subscription?

In order to change your current MagicSpam monthly license subscription to a yearly subscription, please cancel your existing MagicSpam license anytime before the next renewal date - usually the 1st or the 16th of the month, and purchase a new, yearly MagicSpam license for your system from our web st...
by magicspam
Fri Jan 17, 2020 3:59 pm
Forum: General Discussions and Support Questions
Topic: MagicSpam not working? No log, no stats
Replies: 2
Views: 48

Re: MagicSpam not working? No log, no stats

Hello Opera33, We just wanted to update you on this issue and let you know that the issue has now been resolved and the update is now available in the most recent MagicSpam PLUS for MailEnable version: 2.1-8.2. Please download this latest MagicSpam version from our download site: https://www.magicsp...
by magicspam
Fri Jan 17, 2020 3:59 pm
Forum: General Discussions and Support Questions
Topic: Blank Stat
Replies: 2
Views: 38

Re: Blank Stat

Hello nurseryweb, We just wanted to update you on this issue and let you know that the issue has now been resolved and the update is now available in the most recent MagicSpam PLUS for MailEnable version: 2.1-8.2. Please download this latest MagicSpam version from our download site: https://www.magi...
by magicspam
Fri Jan 17, 2020 3:51 pm
Forum: MagicSpam Pro for WHM/cPanel
Topic: Error magicspam-geoip
Replies: 2
Views: 69

Re: Error magicspam-geoip

Hello pcready.cl,

We just wanted to provide an update on this issue and let you know that this issue has been resolved in the newly released MagicSpam version for WHM/cPanel: 2.1-12.1.

Please upgrade your server accordingly to resolve this issue.

Thank you,
by magicspam
Fri Jan 17, 2020 3:44 pm
Forum: MagicSpam Pro for WHM/cPanel
Topic: I can not see anything in logs
Replies: 1
Views: 68

Re: I can not see anything in logs

Hello Zoltan,

Thank you for contacting our support team directly. Just for the record this issue has been resolved by reinstalling MagicSpam using the latest MagicSpam package in your system.

Thank you again for reporting this issue with us.
by magicspam
Fri Jan 17, 2020 3:43 pm
Forum: General Discussions and Support Questions
Topic: MagicSpam compatible with Plesk Obsidian?
Replies: 10
Views: 772

Re: MagicSpam compatible with Plesk Obsidian?

Hello TheMadBeaker,

Thank you for your post.

For response to your post, please see the following thread:

https://forums.magicspam.com/viewtopic. ... 4&p=324444

Thank you,
by magicspam
Fri Jan 17, 2020 3:41 pm
Forum: General Discussions and Support Questions
Topic: Update To Plesk Obsidian 18 - Magic Spam Log Search Now SLOW...
Replies: 1
Views: 69

Re: Update To Plesk Obsidian 18 - Magic Spam Log Search Now SLOW...

Hello TheMadBeaker, Thank you for your post and for reporting this issue with us. We have passed your report to our development team for further investigation and will reply back once we have more information on this issue. Please note that MagicSpam "Free" version was only offered through specially...
by magicspam
Thu Jan 16, 2020 6:09 pm
Forum: General Discussions and Support Questions
Topic: What happens to Spam?
Replies: 3
Views: 90

Re: What happens to Spam?

Hello dcol,

Thank you for your question.

The best way to find what messages are being rejected by MagicSpam is via the Logs Search in the 'Logs' tab in MagicSpam admin interface panel - simply search for "Detected as Spam" in the "Filter by" drop down menu.

We hope this information helps.

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