blocked e-mails

[Southfields43]

A trusted supplier tells me that their e-mails to my address are blocked by MagicSpam because they are 'obscene'. They are not. They are simple invoices. Moreover, I have never to my knowledge signed up to MagicSpam. I have nothing on my computer relating to MagicSpam. I have not bought nor trialled anything from MagicSpam. I had never heard of MagicSpam until today. So what is going on, please? (And when I try to write to ask this question of the company, I cannot do so because - predictably, I have no license key.)

[magicspam]

Hello Southfields43,

Thank you for your post.

From our understanding, your hosting provider is running our software on their email server.
You may contact your email server operator, report this issue them and explain that the email comes from a trusted source.
So they can better assist you.

We hope this information helps.

Please let us know if you have any further questions.