QUARANTINE Not Sending to Spam Folder

Welcome to MagicSpam for cPanel WHM! A better spam protection in an easy to use cPanel WHM Module. Visit here for support, frequently asked questions, wishlists and discussion groups on this great new module to make life with cPanel WHM that much simpler.

Moderators: wizard, magicspam

Post Reply
92west
Posts: 1
Joined: Thu Apr 23, 2020 7:55 am

QUARANTINE Not Sending to Spam Folder

Post by 92west » Thu Apr 23, 2020 7:59 am

Good Morning,

We have item 41 set to quarantine, but it's not sending it to spam.
Deliver to Spam folder: Checked Yes

If not the spam folder, where would they go within a WHM/cPanel default install environment?

magicspam
Posts: 1553
Joined: Tue Oct 28, 2008 2:27 pm

Re: QUARANTINE Not Sending to Spam Folder

Post by magicspam » Thu Apr 23, 2020 11:28 am

Hello 92west,

Thank you for your post.

By default, messages marked as quarantine in MagicSpam are passed to the customer's Inbox, based on the settings in the:

Anti-Spam / System / 'Options' / "Advanced Options"

section in MagicSpam admin-interface panel.

If these messages are not delivered to the Spam folder after the "Deliver to Spam folder: " option is checked, could you please provide us the output of the following commands as 'root':

grep magicspam_.*_spam /etc/exim.conf
grep magicspam_.*_spam /etc/exim.conf.local

Thank you.
-- MagicSpam Support Team --

Post Reply

Return to “MagicSpam for cPanel WHM”

Who is online

Users browsing this forum: No registered users and 6 guests