This is the area for a general support questions, discussions and information that you can read and share. Post your experiences, stats and tricks and tips that are not covered elsewhere. Remember, for questions please search the FAQ first, as your question may already be answered.
Moderators: wizard, magicspam
- Posts: 3
- Joined: Wed Apr 05, 2017 4:45 pm
I've got about 300 domains (incl. subdomains) in my plesk panel and it seems that most of them have lost the ability to set specific settings for their own in their magic spam panel. If I randomly choose a domain in plesk and click on the Magic Spam button, I've got the error
Code: Select all
Cannot find the MagicSpam user home directory
on a white page without Plesk GUI around it. Any advices on this?
It seems that not all domains have that error.. a few of them are working but I cannot make a system of it out...
Thanks for your support!
(The error is present since many months..)
Plesk Version: Plesk Onyx – Version 17.8.11 Update #22
Magic Spam: MagicSpam Pro – 2.1-9.4
- Posts: 1381
- Joined: Tue Oct 28, 2008 2:27 pm
Thank you for your post.
We are sorry to hear you ran into an issue with MagicSpam and we will
work with you to have this resolved.
To start the troubleshooting process, could you please let us know if
there was any recent changes in your server?
Could you please try resyncing packages from the "Packages" tab in your
MagicSpam admin interface panel or alternatively, try reinstalling
MagicSpam and let us know if that resolve the issue?
Please note that all your MagicSpam settings will be preserved during
Please let us know if you have any questions in the meantime.
-- MagicSpam Support Team --
Who is online
Users browsing this forum: No registered users and 0 guests