The Sender From Whitelist and Sender From Blacklist do not operate on the From
header but rather the SMTP MAIL FROM which is the equivalent to the Return-Path
header. As such, the most probable reason that your whitelist or blacklist entry was not honored is that the From
header differs from the Return-Path
To confirm, you can compare the From
header against the Return-Path
header by viewing the email source through your email client.
- Select the email
- Click on More
- Click on Show source
While the instructions above to view the email source is for the RoundCube Webmail Client, these instructions are similar and applies to other webmail clients (MailEnable Webmail Client, etc) and email clients (Thunderbird, etc) as well.
Notice that the Return-Path
) does not match the From
), you would need to add the address in the Return-Path
) to the Sender From Whitelist or Sender From Blacklist.
Although quite uncommon, certain Mail Transfer Agents (MTAs) do not add the Return-Path
header but instead add the equivalent Envelope-From
header. In this case, add the address in the Envelope-From
header to the Sender From Whitelist or Sender From Blacklist.
Alternatively you can find the sender to whitelist or blacklist through the MagicSpam logs, simply perform a log search filtered by the recipient address (email@example.com
) and sending IP address (126.96.36.199).
MagicSpam Admin / User Panel >> Logs >> Log Search
Notice that the Sender column of the log search results contains the address (firstname.lastname@example.org
) to add to the Sender From Whitelist or Sender From Blacklist.
You also have the option to add the sender or entire sender domain to the Sender From Whitelist or Sender From Blacklist directly from the log search result interface, simply click on the address in the Sender column and select the appropriate option.
Thank you and don't hesitate to contact us
if you have any other questions.