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magic spam not there after restart

Posted: Fri Aug 03, 2018 9:01 am
by snowymountain
Where is the GUI after restart on centos 7.
It was enabled and licenced before a restart, now it has disappeared.

Re: magic spam not there after restart

Posted: Fri Aug 03, 2018 12:22 pm
by magicspam
Hello snowymountain,

Thank you for your post.

In order to better assist you with this issue, could you please send us the output of the following command:

ps faux | grep magicspam-httpd

If magicspam-httpd is not running, try running the following command:

/etc/init.d/magicspam-httpd restart

and let us know if there is any error message.

Also, could you please confirm the MagicSpam is working and processing new emails by looking at the MagicSpam logs from:

/var/log/magicspam/

In addition, could you please let us know following information about your platform:

- MagicSpam Version

- Operating System Architecture (32 bit or 64 bit)

- Zimbra Version

- MTA (Qmail, Postfix, Exim)

Thank you.

Re: magic spam not there after restart

Posted: Wed Aug 22, 2018 2:58 am
by snowymountain
Hi
[root@newmail ~]# ps faux | grep magicspam-httpd
root 24537 0.0 0.0 112704 960 pts/0 S+ 10:57 0:00 \_ grep --color=auto magicspam-httpd
magicsp+ 15584 0.0 0.0 49928 3392 ? S Aug16 0:24 /usr/share/magicspam/bin/magicspam-httpd -f /etc/magicspam/httpd/httpd.conf -m /usr/share/magicspam/lib
[root@newmail ~]#
Zimbra latest open source community edition
Centos 7 64 Bit

Re: magic spam not there after restart

Posted: Wed Aug 22, 2018 2:46 pm
by magicspam
Thank you for providing us with the requested information.

In order to continue troubleshooting this issue, could you please run following command as "root":

/etc/init.d/magicspam-httpd stop
/etc/init.d/magicspam-httpd start

And let us know if there are any error messages or if you are able to access MagicSpam admin interface panel?

Thank you snowymountain.