Hi Cristtiah,
Thank you for your post.
We released announcements about this a while back regarding compatibility with the latest Plesk updates. In order to solve this, you will need to upgrade MagicSpam to the latest version.
Could you please try running:
/opt/psa/admin/sbin/modules/magicspampro/package-updater \ -o -a -m
this should attempt an upgrade from our site.
If this does not work, you will need to manually download the update package from our site:
https://magicspam.com/download
You will need your license key to download - if you don't have that readily available, this can be found using the command:
/opt/psa/admin/sbin/modules/magicspampro/license_manager data
Once downloaded, upload to your plesk server (scp, ftp, whatever mechanisms you have set up for file transfer) and install the update using command:
plesk bin extension --upgrade /path/to/transferred/package/file
We hope these instructions help get you back and running - and thank you for your loyalty!
-- MagicSpam Support Team --
PS, your error 'might' be a different reason.. Eg, DNS, or firewall issues. First try to update to our latest versions, and then let us know if all is well.