QUARANTINE[check_reverse_dns_list]

BBS · Post by **BBS** » Fri Jul 31, 2020 1:20 am

Hi,

if i look into the logs, i see this error : QUARANTINE[check_reverse_dns_list]
but where can i find the mail ?

magicspam · Post by **magicspam** » Fri Jul 31, 2020 10:40 am

Hello BBS,

Thank you for your post.

If the log for the message shows "QUARANTINE[policy_name]" it means that the message has triggered the given policy in "FLAG" mode and it was flagged as spam. As such it would be delivered to the customer's (recipient's) Inbox or Spam/Junk folder, depending on the settings configured under:

Anti-Spam / Options / Advanced Options

We hope this information helps.

Please let us know if you have any further questions.

BBS · Post by **BBS** » Sat Aug 01, 2020 7:05 am

My Customer use POP3,
how can he get that mails ?
if he logged in via webmail (imap) he see the spam folder. but he use outlook in pop3-mode.
is there a way that these mails can delivered to his inbox an marked as "spam" ?

magicspam · Post by **magicspam** » Tue Aug 04, 2020 12:17 pm

Hello BBS,

Thank you for clarifying your issue for us.

In order for your customers to retrieve messages that was marked for quarantine, they will need to use IMAP account to access SPAM/JUNK folder.

In order to make sure that such emails are delivered to the customer's Inbox instead of SPAM/JUNK folder in the future, please disable the following option:

Deliver to Spam folder:

from Anti-Spam / System / Options / Advanced Options. You can configure any prefix to such emails by setting the "Rewrite Subject Text:" in the same section.

We hope this information helps.

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