Wizard IT Products

OK, I had a user trigger the outgoing email limiter with a bunch of email to employees.

I went in and deleted the block on the sender's IP address on the Rate Limiter, and then exempted their IP in settings - rate limiter whitelist.

They can send email again.

However, I keep getting texts and emails every 5 minutes, giving the log of the rate limiter, from (now) more than one hour ago since I exempted them.

The same log, over and over, of the problem before I fixed it.

How do I stop these texts and emails?

It looks like it will just continue sending them forever

Hello fredonline,

Thank you for your post.



If the user has triggered the Outbound Rate Limiter, in order to whitelist them, please add their email address in the:

Settings / Exemptions / Per-User Rate Limiter Whitelist

section in MagicSpam admin-interface panel.

"Per-IP Rate Limiter Whitelist" is only used for the Inbound Rate Limiter and your customer may still be triggering the Rate Limiter.

Once you have added customer to the "Settings / Exemptions / Per-User Rate Limiter Whitelist" please let us know if the issue is resolved or if you need any further assistance.

Thank you fredonline!

No, I did that to exempt them. But the log kept being text and emailed to me every 5 minutes.

Only setting "Outbound Message Limit" to 0 (unlimited) stopped the constant texts and emails.

Then I reset it to what I had before. No more texts/emails.

So that would be a bug

Thanks!

Fred

Hello fredonline,

Thank you for letting us know.

In order to further investigate this bug, could you please let us know the following information about you platform:

- MagicSpam Version
- Operating System and Version
- Operating System Architecture (32 bit or 64 bit)
- Plesk Version

Thank you.