Getting 451 qmail-spp failure: plugins/magicspam-plesk: child crashed

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XpanseStudio
Posts: 1
Joined: Mon Dec 05, 2022 4:16 am

Getting 451 qmail-spp failure: plugins/magicspam-plesk: child crashed

Post by XpanseStudio » Mon Dec 05, 2022 4:25 am

Plesk Obsidian
Version 18.0.48, last update 11/Nov/2022 09:51

I have updated to version 2.1-19.1 and since then I cannot send or receive mail I get a response mail when I send, with the following content:
Algunos de los destinatarios no recibieron su mensaje.

Asunto: Test
Enviado el: 05/12/2022 12:08

No se puede localizar a los destinatarios siguientes:

'XXX@XXX.com' en 05/12/2022 12:08
Error del servidor: '451 qmail-spp failure: plugins/magicspam-plesk: child crashed (#4.3.0)'

magicspam
Posts: 1494
Joined: Tue Oct 28, 2008 2:27 pm

Re: Getting 451 qmail-spp failure: plugins/magicspam-plesk: child crashed

Post by magicspam » Thu Dec 08, 2022 6:41 pm

Hello XpanseStudio,

Based on our understanding, after upgrading to the latest version (2.1-19.1), messages are no longer processed by the email server and requires that the MagicSpam be disabled before messages are processed again. Did we understand you correctly?

To begin troubleshooting, please send us the output of the following terminal command ran as root:

cat /var/qmail/control/smtpplugins

Thank you.
-- MagicSpam Support Team --

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