MagicSpam not blocking forwarded emails in plesk

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chcxab
Posts: 4
Joined: Sat Jul 31, 2021 3:50 pm

MagicSpam not blocking forwarded emails in plesk

Post by chcxab » Thu Sep 22, 2022 1:13 pm

Hi,

We have Plesk Onyx with MagicSpam Pro installed, works great, but, we have an issue, if we have an email address that is forwarder (using the Plesk function) the main email it's blocked, but the email is still forwarded to the other emails, so, the "main" email doesn't get the email, but the others in forward function, get the spam email.

Any idea, solution?

Thanks in advance

magicspam
Posts: 1495
Joined: Tue Oct 28, 2008 2:27 pm

Re: MagicSpam not blocking forwarded emails in plesk

Post by magicspam » Fri Sep 23, 2022 2:30 pm

Hello chcxab,

Thank you for contacting us.

Based on our understanding, inbound emails sent to email accounts with email forwarding that have been rejected (SPAM) by MagicSpam are still delivered to the forward accounts. Did we understand you correctly?

We were not able to replicate the reported issue on our Plesk Onyx installation. Would you be able to provide us with more detail on exactly how you set up the forwarding. Also, provide us with the following information.
  1. Operating system version and architecture
  2. MagicSpam version
  3. Was this a fresh MagicSpam installation?
  4. What is the Plesk version?
Thank you.
-- MagicSpam Support Team --

chcxab
Posts: 4
Joined: Sat Jul 31, 2021 3:50 pm

Re: MagicSpam not blocking forwarded emails in plesk

Post by chcxab » Thu Sep 29, 2022 9:40 am

Hello,

Yes, it's what happen to some of the emails.

Operating system version and architecture: CentOS Linux 7.9.2009 (Core) x64
MagicSpam version: Beta 2.1-18.2
Was this a fresh MagicSpam installation? No
What is the Plesk version? Plesk Obsidian, Version 18.0.46 Update #2

Thank you.

magicspam
Posts: 1495
Joined: Tue Oct 28, 2008 2:27 pm

Re: MagicSpam not blocking forwarded emails in plesk

Post by magicspam » Tue Oct 04, 2022 3:43 pm

Hello chcxab,

Thank you for the additional information.

However, we still need more information on how these email forwards were set up, so that we can set up our test environments to match your system as closely as possible and attempt to replicate the issue.

Did you use the typical Plesk methodology for setting up email forwards?
Plesk Admin Panel >> Subscriptions >> Subscription >> Mail >> Email Address >> Forwarding
Also did the reported issue occur before upgrading to the latest BETA version?
-- MagicSpam Support Team --

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