problem with max outbound email and user locking

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dzamanakos
Posts: 3
Joined: Tue Jul 26, 2022 2:04 am

problem with max outbound email and user locking

Post by dzamanakos » Mon Dec 05, 2022 2:46 am

Hi, i've set maximum outbound emails to 360 emails / 5 minutes before user locking but the system keeps locking a user after sending less, for example today a user sent 51 emails (checked with magicspam logs and cpanel sent summary) and is locked.

Is there another setting i'm missing or do i have wrong configuration?

best,

magicspam
Posts: 1553
Joined: Tue Oct 28, 2008 2:27 pm

Re: problem with max outbound email and user locking

Post by magicspam » Thu Dec 08, 2022 6:42 pm

Hello dzamanakos,

As per our correspondence via email, we recommend to restart the MagicSpam Daemon Service and reinitialize the rate limit resources by running the following terminal commands as root:

Code: Select all

service magicspam-daemon stop
rm /etc/magicspam/db/queue/rl.unqdb*
rm /etc/magicspam/db/queue/ra.unqdb*
service magicspam-daemon start
Afterwards, monitor your system to see whether the reported issue occurs again. Let us know if the issue occurs again and we will investigate further.

Thank you.
-- MagicSpam Support Team --

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