Blocked Entries on the logs results from WHM that are on WL

[cpanel-antispam]

Magic Spam,

I have Blocked Entries on the logs results from WHM that are on Whitelist.

When I click the "allow ip" option, I get a prompt "entry exists" if that is the
case why is it blocking it?

I am encountering this from the WHM side of the house, not from cpanel/account level.

Thank you and please advise.

[magicspam]

Hello,

Thank you for your post and for your question. First, could you please run the following command to see if your that IP address is really in there already:

Code: Select all

grep <ip address>  /etc/magicspam/ip_whitelist.lst

Also, please copy/paste the log entry for the blocked message into a response (feel free to change the email addresses if you like)?

Thanks!

-- MagicSpam Support Team --

[cpanel-antispam]

thanks for the response.

I'm working with the request.

I just encountered something interesting, while looking at the log, from
WHM, HTML version, the IP address that is displayed, isn't complete.

Is this something you are aware of?

I ran the following command:

grep 54.240.15.24 /etc/magicspam/ip_whitelist.lst

and got this result:

54.240.15.243

All the characters, up to the #3 in the last octect were RED, last character was WHITE.

if I got this result, is the IP correctly in the whitelist?

I reviewed the saved CSV file, the IP correctly saved there.

I will re-approach after I get new entries.

thanks

[admin]

Hello,

Thank you for your reply. It sounds like the styling in the log search is cutting off the last part of the IP address - this shouldn't be causing any real issues though.

We are still a little bit unclear on one point, is the *real* sending IP address 54.240.15.243 or 54.240.15.24?

Perhaps also contact us via email at support@magicspam.com and send us the actual log lines for the message so that we can investigate further.

Thanks!

-- MagicSpam Support Team --