Wizard IT Products

Hi

I have two email addresses on the exception list, but they get blocked every time I send out a 1000 mails per hour broadcast email.

The default outbound limit is 150 per 5 minutes and at 1000/hr that is not being exceeded. Anyone have any idea if there is some config issue I am missing.

Pretty much means I have to turn MagicSpam off every time I send a bulk email job.

Have the same issue with exceptions on incoming mail from external IP addresses.

Been patient with this for several months now, but it needs fixing, since I am paying for something that doesn't appear to be very stable.

Thanks in advance for any help.

John

Hello John,

While on average 1000 emails per hour does not exceed 150 emails per 5 minutes, the email account could have sent more than 150 emails within the 5 minute counting period in the hour. You have the option to configure the outbound rate limiter to better match your email server requirements for outbound email transmission.
However, it's weird that outbound email are still rate limited even after you have added the email accounts to the outbound rate limiter exemption list. You may have to add entries with the MailEnable Post Office (user@postoffice) instead of the typical email domain (user@domain.com). To confirm, you can check the Auth User column in the MagicSpam logs after performing a log search for the outbound rate limited entries.
You mention that you are having the same issue with the exemptions of inbound rate limiter as well. We would need to see the inbound rate limited entries in the MagicSpam logs and entries in the Per-IP Rate Limiter Whitelist to further troubleshoot. Would you prepare that information for us and send it to our support email account (support@magicspam.com).

Thank you and please let us know if you have any other questions.