Wizard IT Products

Hi,

Can you confirm if MagicSpam 2.0.19-2 is compatible with Plesk Obsidian (GA 18.0.20) ?
When I decide to upgrade to Plesk Obsidian, do I need to consider certain things?

Thank you.

Hello Knarf,

MagicSpam is supported in Plesk from 12.x.x to 17.x.x, since 18.0.20 is a preview build we can not guarantee that MagicSpam will work in it.

It will probably still work but currently we can not guarantee that until it is a stable build.

We hope this information helps.

In that case I shall wait with the Plesk upgrade until Plesk is stable and it is guaranteed that MagicSpam is supported. Thank you.

Hello Knarf,

You are welcome!

Please let us know if you have any other questions.

I recently upgraded to Plesk Obsidian and my installed version of Magic Spam (2.0.18-1) continued running with no issues.

Hi,

Since I updated the version of Plesk to Obsidian, five days ago, all the reports that I want to obtain from the Records tab and that are greater than 100 results, the new browser window results in a Nginx error.
The same happens when you click on a specific time in the Statistics summary of the last 24 hours.
If I do a "general" search of the last 20 non-spam, "HAM" message logs, the report takes 75 seconds to generate and deploy.
However, when you click on the Recent Registry Entries tab, the information is displayed immediately, without error and in real time.

Any idea what might be happening?

Thank you.

Hello hostmasteratcf,

Thank you for your post.

We have passed your information to our development team for analysis.

In the meantime, could you please try reinstalling MagicSpam in your system and let us know if that resolves the issue?

Please note that all your MagicSpam settings will be preserved after the reinstall.

Thank you.

Please tell me the steps to reinstall MagicSpam. I have no idea

Hello hostmasteratcf,

Thank you for your question.

To reinstall MagicSpam in your system, please remove previously installed MagicSpam from the Plesk Extension Manager.

Then, please download the latest MagicSpam package for your operating system from our download site:

https://www.magicspam.com/download/

and install it in your Plesk via the Extension Manager / Upload Extension section.

For more information about the installation, please refer to the following forum post:

https://forums.magicspam.com/viewtopic. ... 2&t=237163

Please note that all your MagicSpam settings will be preserved during this reinstall.

hostmasteratcf wrote: ↑

Fri Nov 22, 2019 1:15 pm

Since I updated the version of Plesk to Obsidian, five days ago, all the reports that I want to obtain from the Records tab and that are greater than 100 results, the new browser window results in a Nginx error.
The same happens when you click on a specific time in the Statistics summary of the last 24 hours.
If I do a "general" search of the last 20 non-spam, "HAM" message logs, the report takes 75 seconds to generate and deploy.
However, when you click on the Recent Registry Entries tab, the information is displayed immediately, without error and in real time.

I'm running the Plesk Free version.

I have the same issue since I update to Plesk Obsidian 18 last week. Trying to run a search of previous SPAM messages takes several minutes, and I can't search past 100 or 150 or nginx will timeout (I even tried to bump up the timeouts for nginx & php). The only real difference going from Plesk 17 to 18 that I read was they changed the web interface to use PHP 7.3 (previously 7.1).

I tried uninstalling / reinstalling but no change.

This is unfortunate since without a way to search through the history and whitelist blocked emails from legit senders, this program has basically become useless and I guess I'll have to switch to spamassassin or something...