How to remove our ip 51.83.2.14 from your blacklist

There will always be opinions, both good and bad on how MagicSpam protection, rules and policies are used, and what the defaults should be. Different environments may have different needs. We try to find the perfect balance, and that is not always easy. Just remember that we have to satisfy millions of users.. not just one person.

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JoseSipe
Posts: 1
Joined: Tue Feb 09, 2021 11:43 am

How to remove our ip 51.83.2.14 from your blacklist

Post by JoseSipe » Tue Feb 09, 2021 11:51 am

Hi! you're blocking our ip 51.83.2.14

I've search it on mxtoolbox.com, and in every other site you recommend on the bounce message link (http://spamauditor.org/best-practices/ip-reputation), spamrats, mipspace, spamhaus, spamcop, sorbs... but It is not listed in any.

Can you remove it from you're blacklist? 51.83.2.14

Is there any way of finding in what blacklist is listed? It would be usefull if in the bounce message would appear the name of the blocking list.

magicspam
Posts: 1357
Joined: Tue Oct 28, 2008 2:27 pm

Re: How to remove our ip 51.83.2.14 from your blacklist

Post by magicspam » Tue Feb 09, 2021 3:22 pm

Hello JoseSipe,

Thank you for your post.

In this case your sending email address, IP or your domain have been blacklisted by the recipient or administrator of the remote servers.

Please contact the recipient via alternative means and ask them to 'whitelist' you.

We hope this information helps.
-- MagicSpam Support Team --

magicspam
Posts: 1357
Joined: Tue Oct 28, 2008 2:27 pm

Re: How to remove our ip 51.83.2.14 from your blacklist

Post by magicspam » Wed Feb 10, 2021 12:16 pm

Hello JoseSipe,

After further review, we noticed that it is most likely the case where your IP was blacklisted in one the lists (spamrats, mipspace, sorbs...) when you first sent the email, and it got delisted shortly after that so your IP didn't appear as listed when you searched on mxtoolbox.com.

Now you should be able to send the email.

We hope this information helps.
-- MagicSpam Support Team --

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