Search found 1542 matches

by magicspam
Tue Jul 09, 2024 1:34 pm
Forum: News and Announcements
Topic: Scheduled Power Maintenance - Thursday, July 11, 2024 @ 11:00 PM PDT to Friday, July 12, 2024 @ 5:00 AM PDT
Replies: 0
Views: 207

Scheduled Power Maintenance - Thursday, July 11, 2024 @ 11:00 PM PDT to Friday, July 12, 2024 @ 5:00 AM PDT

Dear MagicSpam customers, This is to inform you that our office datacenter will be going through a scheduled power maintenance next week: From: THURSDAY, JULY 11, 2024 @ 11:00 PM Pacific time To: FRIDAY, JULY 12, 2024 @ 5:00 AM Pacific time Please note that during this time and briefly afterwards, y...
by magicspam
Tue Jul 09, 2024 1:32 pm
Forum: General Discussions and Support Questions
Topic: Update server is temporarily out of service. Please try again later.
Replies: 4
Views: 1364

Re: Update server is temporarily out of service. Please try again later.

Hello Mu2228, Thank you for your post. Based on the following information from your post: "My OS is AlmaLinux v8.10.0 STANDARD kvm and cPanel Version is 120.0.11" We believe you are trying to upgrade your MagicSpam PRO for WHM/cPanel version (the instructions in this thread are related to ...
by magicspam
Wed Jun 05, 2024 3:57 pm
Forum: General Discussions and Support Questions
Topic: MagicSpam license expired but subscription paid
Replies: 1
Views: 1057

Re: MagicSpam license expired but subscription paid

Hello cristtiah,

Thank you for your post.

For issues with MagicSpam license, please reach out to our support team directly via support@magicspam.com.

Please let us know if you have any other questions.

Thank you again,
by magicspam
Wed Jun 05, 2024 3:54 pm
Forum: General Discussions and Support Questions
Topic: Domain specific Settings not working: "Cannot find the MagicSpam user home directory"
Replies: 4
Views: 29477

Re: Domain specific Settings not working: "Cannot find the MagicSpam user home directory"

Hello h4ck3r,

Thank you for reaching out to our Support Team and for posting the resolution in the forum.

Please let us know if you have any questions and have a great day,
by magicspam
Wed Jun 05, 2024 3:52 pm
Forum: General Discussions and Support Questions
Topic: MagicSpam not blocking forwarded emails in plesk
Replies: 8
Views: 20199

Re: MagicSpam not blocking forwarded emails in plesk

Hello Chcxab, Thank you for your post. To better assist you with your inquiry, could you please let us know if the aforementioned block list is fully enabled or enabled with the "FLAG" option? If the policy/block list is enabled fully (ON), messages will be rejected. With the "FLAG&qu...
by magicspam
Mon Apr 29, 2024 3:14 pm
Forum: General Discussions and Support Questions
Topic: MagicSpam not blocking forwarded emails in plesk
Replies: 8
Views: 20199

Re: MagicSpam not blocking forwarded emails in plesk

When it comes to 'forwarding' email, this becomes a lot trickier for MagicSpam - and any anti spam system - to deal with - forwarding mechanisms will often bypass any sort of delivery rules that any integration can affect unfortunately. Just out of curiosity though, when the message was forwarded, d...
by magicspam
Mon Apr 29, 2024 3:11 pm
Forum: MagicSpam for cPanel WHM
Topic: The Records Search report does not work
Replies: 3
Views: 20470

Re: The Records Search report does not work

Hello Gilber1990,

What version of MagicSpam for cPanel WHM Are you currently running? Have you checked for any upgrades yet?
by magicspam
Fri Apr 19, 2024 4:19 pm
Forum: General Discussions and Support Questions
Topic: MagicSpam Integration in MailEnable 10:48
Replies: 1
Views: 1609

Re: MagicSpam Integration in MailEnable 10:48

Hello cse, Thank you for your post. In order to resolve this issue, could you please try launching the interface from the Start Menu short cut. Mailenable built in browser only has equivalent of IE8 compatibility - in other words it might fail for number of reasons. Please let us know if this resolv...
by magicspam
Fri Apr 19, 2024 4:16 pm
Forum: General Discussions and Support Questions
Topic: Update server is temporarily out of service. Please try again later.
Replies: 4
Views: 1364

Re: Update server is temporarily out of service. Please try again later.

Hi Cristtiah, Thank you for your post. We released announcements about this a while back regarding compatibility with the latest Plesk updates. In order to solve this, you will need to upgrade MagicSpam to the latest version. Could you please try running: /opt/psa/admin/sbin/modules/magicspampro/pac...
by magicspam
Wed Mar 27, 2024 2:50 pm
Forum: General Discussions and Support Questions
Topic: Updating MagicSpam
Replies: 1
Views: 1094

Re: Updating MagicSpam

Hello Gary, Unfortunately the current version you have installed was released with a bug in the interface driven upgrader. In order to upgrade, you will need to manually download the new package from: https://www.magicspam.com/download After entering your license key and selecting the corresponding ...

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