A new package was released on November 30th, 2023, that should address this. To upgrade if your server has already upgraded to Plesk 18.0.57, you will need to have your MagicSpam license key, and you can download the new package directly from: https://www.magicspam.com/download From there, you can i...

Hello lucasdomonte, Thank you for your post and your feedback. We have now passed your feature request to our development team for further consideration. Just for the record and future inquiries on the status of this ticket, the development ticket number is TT#1066 . We greatly appreciate your feedb...

Dear MagicSpam Customers, As we have received few reports of issues with MagicSpam on the latest Plesk version (18.0.57), we would like to ensure you that MagicSpam does work with the latest Plesk version. After a further review, we have figured out what the issue was: while the new Plesk release no...

Dear MagicSpam Customers, As we have received few reports of issues with MagicSpam on the latest Plesk version (18.0.57), we would like to ensure you that MagicSpam does work with the latest Plesk version. After a further review, we have figured out what the issue was: while the new Plesk release no...

Hello Cristtiah,

Thank you for your post.

The "Enter License Key" option is available in the "Anti-Spam / System" section in MagicSpam admin-interface panel.

We hope this information helps.

Hello Sam, Thank you for your post. We are aware of an issue affecting some of our customers with the new log search functionality released in the latest version. In order to resolve the issue, please try using the solution in the following forum post: https://forums.magicspam.com/viewtopic.php?f=45...

Hello Pasquetto, Thank you for your post. We have received similar reports from some customers, with the latest release, and have identified the reason for the log file issue. The issue is related to the newer log search improvements, to speed up log searches. To confirm that this is your issue, cou...

Hello Phephile Thank you for for your post. If you follow the URL in the rejection notice, you should find detailed information as to why your message was blocked and links where to have your IP dellisted. We are the developers of the software and not the operators of the email server. If you feel y...

Hello Dizasta, Thank you for your post. The "Error Code -17099" is related to Outlook and is usually indication of authentication or other issues. While this issue does not look to be directly caused by MagicSpam, please provide us authentication or mail logs for this customer's email tran...

Dear MagicSpam Customers, We have now released MagicSpam PLUS for Zimbra 2.1-14.3 which is a patch release that addresses the following issue: MagicSpam PLUS for Zimbra 2.1-14.3 Bug Fix: Fixed missing Subject Header and Attachment Extension Blacklists Bug Fix: Fixed From Header Log Search Filter For...