SpamAuditor.org repeated false positives, please advise..

This is the area for a general support questions, discussions and information that you can read and share. Post your experiences, stats and tricks and tips that are not covered elsewhere. Remember, for questions please search the FAQ first, as your question may already be answered.

Moderators: wizard, magicspam

Post Reply
cpanel-antispam
Posts: 14
Joined: Sun Apr 26, 2015 7:40 am

SpamAuditor.org repeated false positives, please advise..

Post by cpanel-antispam » Thu Oct 18, 2018 7:17 am

One of my users sent me this bounce-back:

Diagnostic-Code: smtp; 550-5.5.1 Server IP 184.154.133.90 listed as abusive.

See 550-http://spamauditor.org/best-practices/ip-reputation/ for more information.

550 Protection provided by MagicSpam 2.1-6 http://www.magicspam.com

IP : 184.154.133.90
Host : delivery.mailspamprotection.com
Country : United States

I used a handful of 'blacklist checkers' and none of them had a problem with this IP
and i've been experiencing more results like this, and I believe they are tending
to be as a result of SpamAuditor.

Anyone else experiencing these repeated false positives from them?

I can remove them from the checking process on my server, correct?

Thanks!

magicspam
Posts: 1092
Joined: Tue Oct 28, 2008 2:27 pm

Re: SpamAuditor.org repeated false positives, please advise..

Post by magicspam » Thu Oct 18, 2018 5:20 pm

Hello cpanel-antispam,

Thank you for your post.

Checking "BMS Lookup Tool" from the link: http://www.linuxmagic.com/products/bms/lookup

in the:

http://spamauditor.org/best-practices/ip-reputation/

page, we see that IP: 184.154.133.90 is listed on couple of MIPSPACE reputation lists.

Please instruct the sender to contact www.mipspace.com for delisting and further support. Alternatively, you have the ability to whitelist the sender directly from your MagicSpam, in the "Settings / Exemptions" section.

We hope this information helps.
-- MagicSpam Support Team --

cpanel-antispam
Posts: 14
Joined: Sun Apr 26, 2015 7:40 am

Re: SpamAuditor.org repeated false positives, please advise..

Post by cpanel-antispam » Tue Oct 23, 2018 1:33 pm

Ok, thanks for that info...

Here's the problem... I have clients on my server, who are getting important, legitimate emails from group of senders,
which seem to be coming from this and other IP Addresses, that are getting blocked for the same reason, MIPSPACE
which I have never personally/directly heard of until this whole issue with these same clients.

I have their sending email addresses whitelisted.... they are still blocked

I keep putting in the sending server IP address, and of course, those are coming through, until they send
from another IP address.

I would like to ignore MIPSPACE as it seems they are just another anti-spam company, that is too aggressive, How
can I deal with this, before Iose a client for NOT being able to get their email to them?

thanks!

magicspam
Posts: 1092
Joined: Tue Oct 28, 2008 2:27 pm

Re: SpamAuditor.org repeated false positives, please advise..

Post by magicspam » Thu Oct 25, 2018 11:59 am

Hello panel-antispam,

Thank you for your post.

In order to better assist you with this issue, could you please send us MagicSpam logs for the blocked messages, as well as screenshots of the following tabs in your MagicSpam admin-interface panel:

* Settings / Server Policies
* Settings / IP Reputation

To retrieve MagicSpam logs, you can use the MagicSpam interface and access the "Logs" tab. In the log search result output, you have the option to export/save the log search results to a CSV file. Please leave only "SPAM" entries related to reported false positives and mail the CSV file as an attachment to us.

If you are using MagicSpam PRO version, in addition to above mentioned information, please send us the screenshot of:

* Settings / User Settings

in the MagicSpam admin-interface panel, as well as the screenshot of:

* Settings / IP Reputation

tab in your customer's own MagicSpam user interface panel.

Please send all this information to our support email address:

support@magicspam.com

and we might be able to provide you more information about this issue.

Thank you panel-antispam.
-- MagicSpam Support Team --

Post Reply

Return to “General Discussions and Support Questions”

Who is online

Users browsing this forum: No registered users and 2 guests