Domain specific Settings not working: "Cannot find the MagicSpam user home directory"

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flexor
Posts: 3
Joined: Wed Apr 05, 2017 4:45 pm

Domain specific Settings not working: "Cannot find the MagicSpam user home directory"

Post by flexor » Wed Sep 26, 2018 12:39 am

Hey guys,
I've got about 300 domains (incl. subdomains) in my plesk panel and it seems that most of them have lost the ability to set specific settings for their own in their magic spam panel. If I randomly choose a domain in plesk and click on the Magic Spam button, I've got the error

Code: Select all

Cannot find the MagicSpam user home directory
on a white page without Plesk GUI around it. Any advices on this?
It seems that not all domains have that error.. a few of them are working but I cannot make a system of it out...

Thanks for your support!
(The error is present since many months..)


Plesk Version: Plesk Onyx – Version 17.8.11 Update #22
Magic Spam: MagicSpam Pro – 2.1-9.4


Best regards
Flex

magicspam
Posts: 1188
Joined: Tue Oct 28, 2008 2:27 pm

Re: Domain specific Settings not working: "Cannot find the MagicSpam user home directory"

Post by magicspam » Thu Sep 27, 2018 10:23 am

Hello flexor,

Thank you for your post.

We are sorry to hear you ran into an issue with MagicSpam and we will
work with you to have this resolved.

To start the troubleshooting process, could you please let us know if
there was any recent changes in your server?

Could you please try resyncing packages from the "Packages" tab in your
MagicSpam admin interface panel or alternatively, try reinstalling
MagicSpam and let us know if that resolve the issue?

Please note that all your MagicSpam settings will be preserved during
the reinstall.

Please let us know if you have any questions in the meantime.
-- MagicSpam Support Team --

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