Payload error

This is the area for a general support questions, discussions and information that you can read and share. Post your experiences, stats and tricks and tips that are not covered elsewhere. Remember, for questions please search the FAQ first, as your question may already be answered.

Moderators: wizard, magicspam

Post Reply
swanzey
Posts: 2
Joined: Sun May 20, 2018 4:41 am

Payload error

Post by swanzey » Sun May 20, 2018 4:44 am

I am getting the following event:

magicspam-service: magicspam-rlpacket.c:84 ERROR read_packet(): payload size exceeds limit of 1024: 15

Can you explain this please?

thank you.

magicspam
Posts: 1100
Joined: Tue Oct 28, 2008 2:27 pm

Re: Payload error

Post by magicspam » Tue May 22, 2018 12:24 pm

Hello swanzey,

Thank you for your post.

Our development team is aware of this issue and is currently investigating it.

The error message means that the MagicSpam Rate Limiter thread is failing to process the rate limit files in the queue.

Could you please take a look at C:\magicspam\db\queue, let us know how many files are in there?

Also could you please try and reinstall MagicSpam and let us know if that resolves the issue?

Please note that all your MagicSpam settings and configuration will be preserved during the reinstall.

Thank you,
-- MagicSpam Support Team --

swanzey
Posts: 2
Joined: Sun May 20, 2018 4:41 am

Re: Payload error

Post by swanzey » Fri Dec 07, 2018 3:50 am

is there any update to this problem?

magicspam
Posts: 1100
Joined: Tue Oct 28, 2008 2:27 pm

Re: Payload error

Post by magicspam » Fri Dec 07, 2018 12:19 pm

Hello swanzey

Thank you for your post.

Would you be able to let us know the file name of the installer you used to install MagicSpam?

In addition could you please send us a screenshot of the resulting window of going to the 'Services' applet (Administrative Tools) and double
clicking on the 'MailEnable SMTP Connector' service - in particular we wish to see the 'path to executable' value.

Lastly, can you please fill us in in the following information about your platform:

- MagicSpam Version
- Operating System and Version
- Operating System Architecture (32 bit or 64 bit)
- MailEnable Version

Thank you.
-- MagicSpam Support Team --

Post Reply

Return to “General Discussions and Support Questions”

Who is online

Users browsing this forum: No registered users and 0 guests