Statistics for Last 24 hrs

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Rambaldi
Posts: 9
Joined: Fri Nov 03, 2017 12:04 am

Statistics for Last 24 hrs

Post by Rambaldi » Fri Nov 03, 2017 12:13 am

Hi, these Statistics for Last 24 hrs stats are always empty.
Why?
regards
Attachments
MEStats2.PNG
MEStats2.PNG (28.42 KiB) Viewed 2644 times
MEStats1.PNG
MEStats1.PNG (12.97 KiB) Viewed 2644 times

magicspam
Posts: 1050
Joined: Tue Oct 28, 2008 2:27 pm

Re: Statistics for Last 24 hrs

Post by magicspam » Fri Nov 03, 2017 1:37 pm

Hello Rambaidi,

Thank you for your post.

To be able to assist you better with this issue, could you please fill us in with the following information.

* Is the MagicSpam Protection Status under Settings -> System currently disabled? If you click 'Enable Protection', is there an error message?

* Are there MagicSpam logs present in the log search?
* Are there any statistics shown on the MagicSpam dashboard?
* Was there any recent changes or updates in your system?

* Also, please provide us following information about your platform:
- MagicSpam Version
- Operating System and Version
- Operating System Architecture (32 bit or 64 bit)
- MailEnable version

Thank you,
-- MagicSpam Support Team --

Rambaldi
Posts: 9
Joined: Fri Nov 03, 2017 12:04 am

Re: Statistics for Last 24 hrs

Post by Rambaldi » Mon Nov 06, 2017 12:56 am

Hello, thanks for the answer.
Magicspam is enabled.
I have all logs correctly and statistics.
In the dashboard there are statistics except for those of the last 24 hours.
The system is up to date.

MagicSpam Ver 2.1-3.1
Windows Server 2016 Standard edition 64bit
Mailenable ver 9.78
Regards

admin
Site Admin
Posts: 16
Joined: Tue Feb 06, 2007 5:36 am

Re: Statistics for Last 24 hrs

Post by admin » Mon Nov 06, 2017 6:11 pm

Hello Rambaldi,

Thank you for your reply.

We have escalated this issue internally and will let you know once we have more information; in the meantime could you please remove MagicSpam counter and mslog files from the:

C:\magicspam\log\

folder and let us know if that resolves the issue?

Thank you Rambaldi.

Rambaldi
Posts: 9
Joined: Fri Nov 03, 2017 12:04 am

Re: Statistics for Last 24 hrs

Post by Rambaldi » Tue Nov 07, 2017 9:49 am

Hi, no, it does not work.
logs work properly. the counters are all 1 k, in fact, they are the daily charts that do not work as you see from the pictures. I have removed all log and counter files but it is as before.

Rambaldi
Posts: 9
Joined: Fri Nov 03, 2017 12:04 am

Re: Statistics for Last 24 hrs

Post by Rambaldi » Wed Nov 15, 2017 1:31 am

Hi, no news? do I have to open a ticket?
Thank you

magicspam
Posts: 1050
Joined: Tue Oct 28, 2008 2:27 pm

Re: Statistics for Last 24 hrs

Post by magicspam » Thu Nov 16, 2017 12:33 pm

Hello Rambaldi,

Thank you again for reporting this issue with us.

Our development team has uncovered the cause of this issue and they are preparing the fix that will be available in the next upcoming MagicSpam update.

We expect this update to be available for you by the end of the next week; once the update is available you will see the notification in the 'Alerts' tab in your MagicSpam Admin interface panel.

Thank you for your patience with this issue and thank you again for reporting.
-- MagicSpam Support Team --

Rambaldi
Posts: 9
Joined: Fri Nov 03, 2017 12:04 am

Re: Statistics for Last 24 hrs

Post by Rambaldi » Fri Dec 01, 2017 1:34 am

hello, when is the new update expected?
Thank you

magicspam
Posts: 1050
Joined: Tue Oct 28, 2008 2:27 pm

Re: Statistics for Last 24 hrs

Post by magicspam » Mon Dec 04, 2017 6:18 pm

Hello Rambaldi,

Thank you for your patience, with this issue.

Our development team suspect that this issue is related to the permission issue which should be easily fixed with the following steps; could you please try and reinstall MagicSpam in your system as instructed below:

1. Backup and then delete the entire C:\magicspam\log directory
2. Download a fresh copy of MagicSpam installer from our download page:

https://www.magicspam.com/download

3. Run MagicSpam installer
4. Tests stats page

Please note that all your settings will be preserved after the re-installation.

Please let us know if this resolves the issue or if you have any questions in the meantime.
-- MagicSpam Support Team --

Rambaldi
Posts: 9
Joined: Fri Nov 03, 2017 12:04 am

Re: Statistics for Last 24 hrs

Post by Rambaldi » Tue Dec 05, 2017 7:54 am

Hello, thanks for the reply, to delete the log folder I have to deactivate magicspam right?

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