Activation confusing - Product Superb

[transcom]

Having been dumped in the gloom by sales, once it was all worked out by trawling google, loaded, and works absolutely brilliantly, never seen anything like it !

The download link by sales was for plesk, no install instructions, and when I did find your download area, I had no licence key (this was given after installing the rpm manually)

Anyway, great stuff !

Cheers
Bill
Transcom

[magicspam]

We're sorry to hear that you found the activation process confusing, but we're happy to hear that you like the results of MagicSpam!

Please let us know if you have any suggestions on how we can improve the activation process.

[transcom]

Hi,
I think that if your sales were to provide a link in the confirmation email pointing to your pdf install document, all would be fine.

In addition, pointing to your download area would be no good, as the sales email doesnt include the licence info that is needed to access it, we found this only by installing the rpm manually and then accessing the dashboard.

bit of a catch 22

Rgds
bill

[magicspam]

Did you purchase directly from us or did you purchase it through Plesk? Our receipt emails contain the license key just below the download link.

I will happily pass along the suggestion regarding the installation document.