user exemption lists disappearing

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jwthomson
Posts: 3
Joined: Thu Apr 14, 2016 9:47 pm

user exemption lists disappearing

Post by jwthomson » Thu Apr 14, 2016 10:00 pm

User exemption lists have disappeared twice in the past 3 days. Stats & logs are also reset. No obvious reasons for this and there have been no changes at root level.

Global settings haven't changed.

Can anyone suggest a cause?

MagicSpam Pro 2.0-3
WHM/cPanel 11.52.2 (build 5)
CloudLinux 6.7 x86_64


Regards
Jodi

magicspam
Posts: 1042
Joined: Tue Oct 28, 2008 2:27 pm

Re: user exemption lists disappearing

Post by magicspam » Fri Apr 15, 2016 10:45 am

Hello Jodi,

Thank you for your post.

Because there is no reset function in MagicSpam for such user data, we are wondering if there are certain automated jobs by your system or customers that are deleting them.

Please note that such user exemption and stats/log data are stored in customer's home directory, and it is possible that the customer may have tampered with the files, or some automated job overwrote these files.

If you have any more information or findings from your investigation into the above, please let us know, and we would be happy to assist further.
-- MagicSpam Support Team --

jwthomson
Posts: 3
Joined: Thu Apr 14, 2016 9:47 pm

Re: user exemption lists disappearing

Post by jwthomson » Mon Apr 18, 2016 2:53 pm

Thanks for the reply.

As far as we can tell there is nothing running that would account for the lists being deleted. The various users are purely mail relays and have no additional services running under them.

We have been able to restore the lists from backup. I'll investigate cronjobs etc further if/when the disappear again to see what may have happened


Kind Regards
Jodi

magicspam
Posts: 1042
Joined: Tue Oct 28, 2008 2:27 pm

Re: user exemption lists disappearing

Post by magicspam » Tue Apr 19, 2016 12:22 pm

Hello Jodi,

Thank you for the update.

Please let us know if you have any findings from your investigations, and we would be happy to look into this further.
-- MagicSpam Support Team --

jwthomson
Posts: 3
Joined: Thu Apr 14, 2016 9:47 pm

Re: user exemption lists disappearing

Post by jwthomson » Thu Jun 16, 2016 6:24 pm

Hi

The exemption lists have disappeared again. Still haven't be able to determine the cause. There is no pattern to when they might disappear. Just one day they are there, the next they are not :| . Last time was over a month ago

We have checked logs & crons - cannot find a reason

Only the exemption files disappear - settings for the account remain intact

magicspam
Posts: 1042
Joined: Tue Oct 28, 2008 2:27 pm

Re: user exemption lists disappearing

Post by magicspam » Fri Jun 17, 2016 10:39 am

Hello Jodi,

We are sorry to hear that this issue has persisted. At the moment yours is the only case we have heard of this happening. As mentioned, MagicSpam doesn't have any automated jobs that would "clean up" or otherwise remove these.

As a suggestion, you could make the files immutable, but then of course you wouldn't be able to update them either.

We do also recommend updating to the latest 2.1-5 (if you haven't already). Although the changes in this shouldn't be related to your problem directly, if there really is something weird going with MagicSpam, this may help to mitigate this.

We apologize we can't give you more of a direct solution in this case Jodi, but please let us know if you have any other questions.

-- MagicSpam Support Team --
-- MagicSpam Support Team --

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