Unable to change IP Reputation List

This is the area for a general support questions, discussions and information that you can read and share. Post your experiences, stats and tricks and tips that are not covered elsewhere. Remember, for questions please search the FAQ first, as your question may already be answered.

Moderators: wizard, magicspam

Post Reply
pnjfksx
Posts: 6
Joined: Sun Nov 02, 2008 4:56 pm

Unable to change IP Reputation List

Post by pnjfksx » Thu Nov 06, 2008 11:10 am

"Unable to save your IP Reputation List changes" is the message I receive when I save the settings of my IP Rep list. I have tried disabling and enabling MS, but the problem persists. I have removed the module and reinstalled it, and still get the message. This is a critical problem for me, as I have a client that needs to receive email from systems being blocked by MIPSpace (rubylane.com and Etsy.com).

magicspam
Posts: 1553
Joined: Tue Oct 28, 2008 2:27 pm

Re: Unable to change IP Reputation List

Post by magicspam » Thu Nov 06, 2008 2:16 pm

Could you please check the permissions on the following file on your server?

Code: Select all

/etc/magicspam/control/bms.enabled
This should be owned by user and group psaadm. If the permissions are correct, could you run the following command on your server and send us the results?

Code: Select all

/usr/share/magicspam/bin/register -a ; echo $?
Thank you for helping us debug this issue.
-- MagicSpam Support Team --

pnjfksx
Posts: 6
Joined: Sun Nov 02, 2008 4:56 pm

Re: Unable to change IP Reputation List

Post by pnjfksx » Fri Nov 07, 2008 4:29 am

not a unix wiz, so here is what the file listing shows:

-rw-r--r-- 1 root root 17 Nov 6 13:08 bms.enabled
-rw-r--r-- 1 psaadm psaadm 17 Oct 28 12:13 bms.enabled.rpmsave
-rw-r--r-- 1 psaadm psaadm 61 Oct 16 13:02 rules.disabled
-rw-r--r-- 1 psaadm psaadm 113 Oct 16 13:02 rules.enabled

permissions look ok, but ownership is not correct. I changed them and it seems to be working correctly.

I guess the remaining question is, "why was the ownership incorrect". I have not had this problem with MS before the latest release. Is there an issue with the module installation script?

Thanks!

magicspam
Posts: 1553
Joined: Tue Oct 28, 2008 2:27 pm

[SOLVED] Unable to change IP Reputation List

Post by magicspam » Fri Nov 07, 2008 10:42 am

Thank you for providing this information. We will have our development team look into the ownership issue which you noticed.
-- MagicSpam Support Team --

Post Reply

Return to “General Discussions and Support Questions”

Who is online

Users browsing this forum: No registered users and 42 guests