Thank you for your post.
We are sorry to hear you ran into an issue with MagicSpam and we will work with you to have this resolved.
In order to better assist you could you fill us in on these details about your platform:
- Operating System and Version
- Operating System Architecture (32 bit or 64 bit)
- Plesk, cPanel, MailEnable or Zimbra
- MTA (Qmail, Postfix, Exim)
Also it would be useful if you could send us logs for the messages in question and the screenshots of:
Settings / Server Policies
Settings / IP Reputation
tabs on your MagicSpam admin-interface panel, at our support email address:
Also, could you please check if you have any forwards or mail filtering set on your system or email client?
Please let us know if you have any questions in the meantime.