libssl.so.6

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twip
Posts: 6
Joined: Wed Jul 22, 2009 5:32 pm

libssl.so.6

Post by twip » Wed Jul 22, 2009 5:36 pm

Was able to install product with no problem, but when enabled all incoming email stops due to the following error:

/var/qmail/bin/qmail-smtpd: error while loading shared libraries: libssl.so.6: cannot open shared object file: No such file or directory

Once MagicSpam is disabled all works again.

I am Running PLESK 8.6 on Fedora Core 6 with MagicSpam version 1.0.4-4-fc6-86.i386

Thank you in advance for any help.
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magicspam
Posts: 1553
Joined: Tue Oct 28, 2008 2:27 pm

Re: libssl.so.6

Post by magicspam » Wed Jul 22, 2009 6:10 pm

I see that you seem to have downloaded the correct RPM package. We will have to test again tomorrow, however this package should work. It could be that you have something different about your specific system. We will post further after confirming the test environments work.
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magicspam
Posts: 1553
Joined: Tue Oct 28, 2008 2:27 pm

Re: libssl.so.6

Post by magicspam » Wed Jul 22, 2009 6:43 pm

I also forgot to ask.. Could you please provide the output of:

ls -la /lib/libssl*
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twip
Posts: 6
Joined: Wed Jul 22, 2009 5:32 pm

Re: libssl.so.6

Post by twip » Wed Jul 22, 2009 6:55 pm

ls -la /lib/libssl* also comes back as No such file or directory
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magicspam
Posts: 1553
Joined: Tue Oct 28, 2008 2:27 pm

Re: libssl.so.6

Post by magicspam » Thu Jul 23, 2009 9:14 am

Could you please post the output of the command:

uname -a

One of 3 things is happening based on what we are seeing.

* openssl package is not installed
* an alternate / manual installation of openssl is installed
* you are running a 64 bit operating system which is not compatible with the package you have.

Thanks.
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twip
Posts: 6
Joined: Wed Jul 22, 2009 5:32 pm

Re: libssl.so.6

Post by twip » Thu Jul 23, 2009 11:29 am

This is a 64 bit system.

The output is a follows:

Linux host_name 2.6.25.9-20080625a #1 SMP Wed Jun 25 10:38:19 CEST 2008 x86_64 x86_64 x86_64 GNU/Linux
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magicspam
Posts: 1553
Joined: Tue Oct 28, 2008 2:27 pm

Re: libssl.so.6

Post by magicspam » Thu Jul 23, 2009 1:15 pm

If you could please send a request to support@magicspam.com with your operating system (please specify 64 bit), license key, and the plesk version you are running, then the request will be forwarded to the development team and a proper package can be put together for you.

Once the package is compiled and released, we will of course reset the expiry date for you accordingly.

Thank you!
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twip
Posts: 6
Joined: Wed Jul 22, 2009 5:32 pm

Re: libssl.so.6

Post by twip » Thu Jul 23, 2009 3:33 pm

I will do that.

Thank you for the quick responses and great support.
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magicspam
Posts: 1553
Joined: Tue Oct 28, 2008 2:27 pm

Re: libssl.so.6

Post by magicspam » Fri Jul 24, 2009 10:03 am

As discussed via email, we have now posted the packages for Fedora Core 6 64 bit. If anyone else out there needs a 64 bit version that is not already supplied, please let us know and we will try our best to accomodate.
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twip
Posts: 6
Joined: Wed Jul 22, 2009 5:32 pm

Re: libssl.so.6

Post by twip » Fri Jul 24, 2009 12:20 pm

I have installed the 64bit rpm and it is working now.

Thank you for the best support I have ever received from any company.
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