No Spam -Check Anymore

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pelo
Posts: 1
Joined: Fri Sep 29, 2017 3:29 pm

No Spam -Check Anymore

Post by pelo » Fri Sep 29, 2017 3:44 pm

Hi,

when I updated MAGICSPAM PRO to the actual version, since then no mails are checked anymore.

Now I´ve tested the solution provided in http://forums.wizard.ca/viewtopic.php?f=15&t=232104 - same Result...
Bildschirmfoto 2017-09-30 um 00.34.17.png
Bildschirmfoto 2017-09-30 um 00.34.17.png (149.64 KiB) Viewed 1448 times
Results of :

# ls -al /etc/magicspam/
insgesamt 304
drwxrwxr-x 7 psaadm psaadm 4096 Sep 30 00:16 .
drwxr-xr-x 142 root root 12288 Sep 30 00:25 ..
-rw-r--r-- 1 psaadm psaadm 149 Aug 20 10:04 blocked_ips
drwxr-xr-x 2 psaadm psaadm 4096 Sep 29 23:59 bms
drwxr-xr-x 2 psaadm psaadm 4096 Sep 29 11:40 control
drwxr-xr-x 3 magicspam magicspam 4096 Sep 29 09:44 db
drwxr-xr-x 2 psaadm psaadm 4096 Sep 30 00:19 dynaregex
-rw-r--r-- 1 psaadm psaadm 16 Aug 2 10:54 exempt_ips
-rw-r--r-- 1 psaadm psaadm 105 Aug 20 10:04 from_blacklist
-rw-r--r-- 1 psaadm psaadm 242500 Sep 30 00:16 from_whitelist
-rw-r--r-- 1 psaadm psaadm 1011 Aug 21 21:08 magicspam.license
-rw-r--r-- 1 psaadm psaadm 579 Jun 8 22:27 rbl.available
-rw-r--r-- 1 psaadm psaadm 269 Sep 29 11:39 rbl.enabled
drwxr-xr-x 2 magicspam magicspam 4096 Aug 21 21:08 rejections
-rw-r--r-- 1 magicspam magicspam 37 Mai 23 17:21 .secret_key

And after deleting all files in /var/log/magicspam:

ls -alR /var/log/magicspam
/var/log/magicspam:
insgesamt 8
drwxr-xr-x 2 magicspam magicspam 4096 Sep 30 00:42 .
drwxrwxr-x 23 root syslog 4096 Sep 30 00:36 ..


Any solution?

Thanks in Advance

magicspam
Posts: 966
Joined: Tue Oct 28, 2008 2:27 pm

Re: No Spam -Check Anymore

Post by magicspam » Mon Oct 02, 2017 5:28 pm

Hello pelo,

Thank you for your post.

To be able to better assist you with this issue, could you please fill us in about the following information about your platform:

- Operating System and Version
- Operating System Architecture (32 bit or 64 bit)
- Plesk version
- MTA (Qmail, Postfix, Exim)

Can you please let us know is the MagicSpam Protection Status under Settings -> System currently disabled? If you click 'Enable Protection', is there an error message?

To eliminate the the possibility that something in the upgrade process has broken the registration process, can you please run the following command on your system and let us know if that resolves the issue:

/usr/local/psa/admin/sbin/modules/magicspampro/register -i

Thank you,
-- MagicSpam Support Team --

webartmaster
Posts: 2
Joined: Fri Oct 06, 2017 8:49 am

Re: No Spam -Check Anymore

Post by webartmaster » Fri Oct 06, 2017 8:54 am

Hi there,
same problem here. No logs shown since 02nd october. I tzried allready the solution mentioned above - no change.

Operating system: CENTOS 6.9 final 64bit
Plesk Version: 17.5.3 Update #24
MTA: Qmail

Please advice how to solve the issue.
Thanks and best regards
Alex

magicspam
Posts: 966
Joined: Tue Oct 28, 2008 2:27 pm

Re: No Spam -Check Anymore

Post by magicspam » Fri Oct 06, 2017 2:57 pm

Hello webartmaster,

Thank you for your post.

In order to start troubleshooting this issue, could you please provide us the entries of the following files:

/var/qmail/control/smtpplugins
and
/var/log/maillog

Also please let us know if you have SELinux or CageFS on your system? In order to test if the SELinux or CageFS are enabled on your system, could
you please send us outputs of the following commands:

For SELinux:

sestatus -v

and for CageFS:

/usr/sbin/cagefsctl --cagefs-status
/usr/sbin/cagefsctl --list-enabled

Alternatively, you may try to reinstall MagicSpam in your system and let us know if that resolves the issue.

Please note that all your MagicSpam settings will be preserved after the re-installation.
-- MagicSpam Support Team --

webartmaster
Posts: 2
Joined: Fri Oct 06, 2017 8:49 am

Re: No Spam -Check Anymore

Post by webartmaster » Mon Oct 09, 2017 10:27 am

Hi,
thanks for your reply. Find below the requested results:

Code: Select all

[root@server1 ~]# /var/qmail/control/smtpplugins
-bash: /var/qmail/control/smtpplugins: Permission denied
[root@server1 ~]# /var/log/maillog
-bash: /var/log/maillog: Permission denied
[root@server1 ~]# sestatus -v
SELinux status:                 disabled
[root@server1 ~]# /usr/sbin/cagefsctl --cagefs-status
-bash: /usr/sbin/cagefsctl: No such file or directory
[root@server1 ~]# /usr/sbin/cagefsctl --list-enabled
-bash: /usr/sbin/cagefsctl: No such file or directory
[root@server1 ~]#

magicspam
Posts: 966
Joined: Tue Oct 28, 2008 2:27 pm

Re: No Spam -Check Anymore

Post by magicspam » Wed Oct 11, 2017 2:36 pm

Hello webartmaster,

Thank you for your post.

Unfortunately, we do not see the content of the requested files in your reply; could you please run following commands and send us the output for analysis:

cat /var/qmail/control/smtpplugins
and
cat /var/log/maillog

Thank you!
-- MagicSpam Support Team --

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