MagicSpam PRO for WHM/cPanel version 2.1-0 reveals the next stage of evolution for our PRO series of MagicSpam. This new major release of MagicSpam PRO for WHM/cPanel offers a new enhanced interface for controlling and managing Spam Protection. This release also includes support for the newer Paper ...

Hello dadeitch, Thank you for your message. this was an issue on version 2.0-3.1. Are you currently using the latest version of MagicSpam PRO for WHM/cPanel (2.0-3.2)? If not please be sure to update to the latest version following the instruction on our download page in the link below. http://www.m...

Hello bcw. In this case the spam rule was triggered on the valid_from_domain on the first message, which specifies the domain portion of the from-address must be valid (e.g: "localhost" is not allowed). Without the full message log we are unable to determine exactly why the first message w...

Hello bcw, In those cases we suggest temporarily disabling the rule for reverse dns check rule (check_dynamic_dns_rule). In addition, running a local caching DNS server and making sure you have multiple entries in /etc/resolv.conf would help prevent this issue in the future. Thank you for the sugges...

Hello rob897, Thank you for your message and bringing this to our attention. This could be a browser cache issue. Please try to clear the cache of your browser, and try again. The JS changed - and unfortunately we have not yet been able tie in /add nocache headers to the document output in panels. T...

Hello Qiubits, Looking at the support history, the last time this occurred, it had been found that the permissions of files located in /var/log/magicspam were incorrect. If you could please check this again by running: ls -al /var/log/magicspam All files there (as well as the directory itself) shoul...

Hello Raptor, Thank you for your message, and the logs. Please make sure you are using the latest version of MagicSpam that is currently 1.0.8-1.3 and can be downloaded on the following link. http://www.magicspam.com/download Please let us know if that does the trick, or if you need further assistan...

During the course of testing our upcoming major release of MagicSpam PRO for WHM/cPanel, our developers located an issue that had been previously reported but unidentified for root cause whereby the MagicSpam PRO interface could end up locking the operator out when a license was within 5 days of exp...

Hello zoomph, Thank you for your message, and for supporting MagicSpam. Before proceeding with advanced troubleshooting, can you please verify that the hosting package assigned to the individual account(s) affected has been set to use a feature list that contains the "MagicSpam Protection"...

Hello gkasica, Thank you for your message, and for supporting MagicSpam. Recently we released a newer version of MagicSpam 1.0.8-1.3, that addresses this issue. which can be downloaded from our website: http://www.magicspam.com/download Please note, after the upgrade, you will see that message one m...