Hello Hans, In this case, both of the sending mail servers are listed on the PSBL repuation list. If you would like to block spam messages originating from these servers, we suggest you enable PSBL. You can check to see if a particular host is currently on a block list by using a website such as: ht...

Hello Nancy, Migration of your MagicSpam 'database' may be possible depending on which version of MagicSpam for cPanel you want to migrate to. Are you looking to migrate to the professional version or the standard version? If you are interested, you can view the differences on our webpage: http://ww...

Hello

Thank you for your testimonial. We are glad to hear that you are pleased with MagicSpam!

-- MagicSpam Support Team --

This release of MagicSpam unleashes a series of core improvements in integration with WHM/cPanel. It also includes the all new Outbound Rate Limiter system - specially designed to help quickly stop outbound spam from your server helping to secure your IP space and reputation! We hope you enjoy this ...

Hello,

Sorry, but there are no immediate plans to implement MagicSpam for MDaemon due to currently low public interest. If we notice increasing interest, we may consider creating a version for MDaemon in the future!

-- MagicSpam Support Team --

In addition to the above trouble shooting steps:

We have heard reports of hosting companies overriding and disabling the API access on their customers' Plesk Panel servers. Please double check and ensure that your hosting company has not done this.

-- MagicSpam Support Team --

Hello Matt, You can repair the access to the Plesk API by following the trouble shooting steps available in the FAQ section of our forum: https://forums.magicspam.com/viewtopic.php?f=12&t=67961 We have also heard reports of hosting companies overriding and disabling the API access on their custo...

Hello,

MagicSpam operates at the SMTP level, opposed to the Plesk built-in which operates at the 'delivery' layer.
With this in mind, you should not disabled the built-in Plesk spam protection as they work together.

-- MagicSpam Support Team --

Greetings - when is the last time the server was rebooted and a file system check was run?

Hello, The message was passed on as HAM because of the 'softdnseror'. This means that your server was not able to check the reverse DNS of the IP address for whatever reason. MagicSpam will not block messages due to a softdnserror because of their potential to be legitimate. In other words we do not...