Search found 1533 matches

by magicspam
Thu Dec 18, 2014 12:09 pm
Forum: General Discussions and Support Questions
Topic: valid_from_domain Question
Replies: 1
Views: 9438

Re: valid_from_domain Question

Hello bcw. In this case the spam rule was triggered on the valid_from_domain on the first message, which specifies the domain portion of the from-address must be valid (e.g: "localhost" is not allowed). Without the full message log we are unable to determine exactly why the first message w...
by magicspam
Wed Dec 10, 2014 6:33 pm
Forum: General Discussions and Support Questions
Topic: valid_from_domain Triggered By softdnserror
Replies: 2
Views: 10199

Re: valid_from_domain Triggered By softdnserror

Hello bcw, In those cases we suggest temporarily disabling the rule for reverse dns check rule (check_dynamic_dns_rule). In addition, running a local caching DNS server and making sure you have multiple entries in /etc/resolv.conf would help prevent this issue in the future. Thank you for the sugges...
by magicspam
Mon Dec 08, 2014 1:48 pm
Forum: General Discussions and Support Questions
Topic: magicspam 1.0.8-1.3 partially broken with Chrome?
Replies: 1
Views: 8231

Re: magicspam 1.0.8-1.3 partially broken with Chrome?

Hello rob897, Thank you for your message and bringing this to our attention. This could be a browser cache issue. Please try to clear the cache of your browser, and try again. The JS changed - and unfortunately we have not yet been able tie in /add nocache headers to the document output in panels. T...
by magicspam
Thu Dec 04, 2014 4:01 pm
Forum: General Discussions and Support Questions
Topic: MagicSpam keeps stopping on Plesk 12
Replies: 9
Views: 30945

Re: MagicSpam keeps stopping on Plesk 12

Hello Qiubits, Looking at the support history, the last time this occurred, it had been found that the permissions of files located in /var/log/magicspam were incorrect. If you could please check this again by running: ls -al /var/log/magicspam All files there (as well as the directory itself) shoul...
by magicspam
Wed Dec 03, 2014 4:36 pm
Forum: General Discussions and Support Questions
Topic: Log Search Error v1.0.5-4
Replies: 2
Views: 12038

Re: Log Search Error v1.0.5-4

Hello Raptor, Thank you for your message, and the logs. Please make sure you are using the latest version of MagicSpam that is currently 1.0.8-1.3 and can be downloaded on the following link. http://www.magicspam.com/download Please let us know if that does the trick, or if you need further assistan...
by magicspam
Wed Dec 03, 2014 1:36 pm
Forum: News and Announcements
Topic: MagicSpam PRO for WHM/cPanel version 2.0-3.2 Patch Release
Replies: 0
Views: 37280

MagicSpam PRO for WHM/cPanel version 2.0-3.2 Patch Release

During the course of testing our upcoming major release of MagicSpam PRO for WHM/cPanel, our developers located an issue that had been previously reported but unidentified for root cause whereby the MagicSpam PRO interface could end up locking the operator out when a license was within 5 days of exp...
by magicspam
Mon Dec 01, 2014 3:27 pm
Forum: MagicSpam Pro for WHM/cPanel
Topic: Cpanel Front-End plugin
Replies: 1
Views: 16625

Re: Cpanel Front-End plugin

Hello zoomph, Thank you for your message, and for supporting MagicSpam. Before proceeding with advanced troubleshooting, can you please verify that the hosting package assigned to the individual account(s) affected has been set to use a feature list that contains the "MagicSpam Protection"...
by magicspam
Wed Nov 26, 2014 2:43 pm
Forum: MagicSpam for Postfix
Topic: Magicspam 1.0.8-1.1-trusty on Ubuntu 14.01.1
Replies: 4
Views: 39738

Re: Magicspam 1.0.8-1.1-trusty on Ubuntu 14.01.1

Hello gkasica, Thank you for your message, and for supporting MagicSpam. Recently we released a newer version of MagicSpam 1.0.8-1.3, that addresses this issue. which can be downloaded from our website: http://www.magicspam.com/download Please note, after the upgrade, you will see that message one m...
by magicspam
Wed Nov 19, 2014 11:18 am
Forum: General Discussions and Support Questions
Topic: license expires each month and stops filtering
Replies: 15
Views: 62253

Re: license expires each month and stops filtering

Hello dadeitch, Our apologies, our offices are open Monday through Friday from 8:30 A.M to 5:00 PM Pacific time. To make sure your server is able to connect to our license verfication system, could you send us the output of the following command: curl https://secure.wizard.ca/resellers/index.php Ple...
by magicspam
Tue Nov 18, 2014 11:46 am
Forum: General Discussions and Support Questions
Topic: volume of spam vs ham
Replies: 2
Views: 18329

Re: volume of spam vs ham

Hello dadeitch, Thank you for your post, and for supporting MagicSpam! If you are receiving a lot of spam messages, please send some MagicSpam log file entries for these messages, and we can provide you with some recommendations. You can perform a MagicSpam log search right in the MagicSpam interfac...

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